Mariana Pena
Phoenix
Summary
Detail-oriented professional with extensive experience in delivering superior customer service in the cleaning industry. Skilled in efficiently resolving issues and enhancing customer satisfaction. Strong work ethic and adaptability with proven ability to quickly acquire new skills and thrive in unsupervised environments.
Overview
4
4
years of professional experience
Work History
Floor& Exterior Cleaning
Refresh
Phoenix
03.2026 - Current
- Utilized pressure washing equipment to clean diverse surfaces, ensuring optimal results.
- Assessed job sites to provide accurate cleaning estimates based on area size.
- Resolved customer issues with knowledgeable, friendly service, enhancing satisfaction.
Commercial Cleaner
BH Cleaning
Phoenix
07.2022 - 03.2026
- Executed cleaning and restocking of restrooms daily to uphold hygiene standards.
- Ensured cleanliness of restrooms, break areas, and office spaces daily to promote a sanitary environment.
- Coordinated with team members to implement cleaning schedules effectively.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Followed company uniform, performance and security policies with every job.
Education
High School Diploma -
Grad Solutions
Phoenix, AZ01-2025
Skills
- Customer relationship management
- Customer engagement
- Attention to detail
- Time management
- Multitasking
- Project management
- Team collaboration
- Problem solving
- Excellent communication
- Surface analysis
Languages
Spanish
Professional
Timeline
Floor& Exterior Cleaning
Refresh
03.2026 - Current
Commercial Cleaner
BH Cleaning
07.2022 - 03.2026
High School Diploma -
Grad Solutions