MARIANA VAZQUEZ PEREZ
PHOENIX
Summary
Well-qualified specialist with proven success in improving operations and solving problems. Strong communicator and proficient in building lasting relationships with customers, and team members to further company goals. Ready to learn and experience new professional challenges.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Care Specialist
Shamrock Foods Company
07.2023 - Current
- Provide exceptional customer service through effective communication for both English and Spanish speaking customers via inbound call, SMS text, or Connect case.
- Supporting food service customers with creating, modifying, or tracking their delivery order.
- Utilized systems such as Connect, Five9, Adage, Microsoft, Outlook and Teams for a Smooth work flow.
- Processing sample cases from vendors, brokers, or Shamrock representatives.
- Tier 2- Analyzing truck reports for delays from transportation using applications such as Truck Tracker, SAE Driver Pro, and Verizon.
Cashier
Food City
Phoenix, AZ
05.2021 - 07.2023
- Provided outstanding customer service by ensuring a positive, efficient, and friendly checkout experience for every customer.
- Efficiently processed high-volume transactions across various payment methods such as cash, credit/debit, and checks.
- Kept the work area sanitized, organized, and professional to optimize service speed and flow.
Education
Bachelor of Arts - Communications
Arizona State University
Phoenix, AZ05.2023
Skills
- Inbound customer service
- Problem resolution
- Documentation and reporting
- Order processing
- Relationship building
- Adaptability and flexibility
- Retail store support
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Specialist
Shamrock Foods Company
07.2023 - Current
Cashier
Food City
05.2021 - 07.2023
Bachelor of Arts - Communications
Arizona State University