Marianna Cain
Gilbert
Summary
Proven leader in customer service, demonstrated at Biggby where I spearheaded training and supervision, enhancing team performance and customer satisfaction. Skilled in fostering teamwork and collaboration, with a keen eye for detail, I excel in fast-paced environments, ensuring exceptional guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server Assistant
Longhorn Steakhouse
12.2023 - 05.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Barista Shift Supervisor
Biggby
07.2022 - 05.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
No Degree - Nursing
Arizona State University
Tempe, AZ06.2027
High School Diploma -
Michigan City High School
Michigan City, IN06.2023
Health Care Specialists Certification -
Ivy Tech Community College of Indiana
Indiana06.2023
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Flexible Schedule
Timeline
Server Assistant
Longhorn Steakhouse
12.2023 - 05.2024
Barista Shift Supervisor
Biggby
07.2022 - 05.2024
No Degree - Nursing
Arizona State University
High School Diploma -
Michigan City High School
Health Care Specialists Certification -
Ivy Tech Community College of Indiana
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