Summary
Overview
Work History
Education
Skills
Timeline
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Marianne Bernal

Goodyear

Summary

Reliable and dependable professional with a strong work ethic, known for being detail-oriented and committed to team success. Eager to take on new challenges in a role that leverages strong problem-solving abilities and task prioritization skills. Seeking an opportunity to expand my skill set while contributing to company success.

Overview

14
14
years of professional experience

Work History

Hairstylist Booth Renter

WestSide Hair Affair
03.2014 - Current
  • Offer salon services and pricing to help clients with budget and hair care decisions.
  • Consistently maintain cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Complaints Specialist

Upgrade
08.2021 - 10.2023
  • Delivered quality results under pressure by remaining calm, professional, and compliant with all company guidelines.
  • Optimized case management systems to enhance progress tracking and streamline complaint resolution workflows, resulting in greater accuracy and efficiency.
  • Streamlined complaint handling process for faster resolution and improved customer experience.

Certified Printer

Merch by Amazon
10.2020 - 08.2021
  • Maintain a smooth printer operation by monitoring systems and correcting faulty.
  • Set up each job to match order specifications, including changing press plates and mixing inks.
  • Manage supply inventory levels, proactively ordering materials to meet customer needs.

Personal Banker

Wells Fargo
01.2012 - 03.2014
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Education

Cosmetologist -

Maricopa Beauty School
Avondale, AZ
09.2007

Diploma - undefined

Bourgade Catholic High School
Phoenix, AZ
05.2005

Skills

  • Team oriented mindset
  • High level of integrity
  • Strategic planning and task execution
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Proficient with Google Workspace: Gmail, Sheets, Docs, Zendesk

Timeline

Complaints Specialist

Upgrade
08.2021 - 10.2023

Certified Printer

Merch by Amazon
10.2020 - 08.2021

Hairstylist Booth Renter

WestSide Hair Affair
03.2014 - Current

Personal Banker

Wells Fargo
01.2012 - 03.2014

Diploma - undefined

Bourgade Catholic High School

Cosmetologist -

Maricopa Beauty School

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Marianne Bernal