Marianne Witherspoon
Glendale
Summary
Seek employment where my strong customer service skills, leadership skills and dedication to quality work will be utilized to the benefit of the company and offer personal growth for myself.
Overview
11
11
years of professional experience
Work History
Branch Manager 1
Wells Fargo Bank
07.2007 - 03.2018
- Lead by example in all business aspects.
- Be a servant leader to all team members.
- Create a fun and engaging environment to develop a strong skilled team.
- Invest into each team member, developing and enhancing their skills.
- Set clear expectations immediately and coach team to these expectations in all business priorities such as customer service, sales, operations and compliance.
- Meet regularly with each team member to review performance goals.
- Ensure all team members understand all resources necessary to provide each customer with the same elevated experience while providing all options available so the customer can make an educated decision.
- Be open minded and easily adaptable to change quickly and immediately implement with team in a positive manner.
- Advocate to team on how to resolve complicated and escalated customer concerns.
- Celebrate all success!
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.2003
Skills
- Servant leader
- Developing others to max potential in current role and prepare for next desired role
- Building lifelong relationships
- Creating a highly energetic and engaging atmosphere
- Operational- attention to detail
Accomplishments
- 1 of 3 teams in AZ to be recognized at 2016 annual Star Performances for year long gold level customer experience
- Consistently build and sustain a highly engaged and skilled team
- Consistent team gold level customer experience gold level performance results
- 11 team members promoted from my team over short time frame
- Consistent high performance audit results
- Nominated District Champion by my district manager
Timeline
Branch Manager 1
Wells Fargo Bank
07.2007 - 03.2018
High School Diploma -
Greenway High School
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