Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marian Yaneli Tirado

Glendale

Summary

Detail-oriented individual with a background in customer support and technical troubleshooting. Recognized for effective communication and a strong ability to resolve issues. Prepared to contribute to enhancing operational efficiency and patient satisfaction.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Associated Retina Consultants
Peoria, AZ
06.2025 - Current
  • Assisted in scheduling patient appointments using electronic health record systems.
  • Provided accurate information regarding services and procedures to enhance patient understanding.
  • Collaborated with team members to streamline call processes and improve response times.
  • Managed high call volumes while providing accurate information to patients and healthcare providers.
  • Coordinating referrals for patients efficiently.
  • Adapted quickly to changing protocols, enhancing service delivery in fast-paced environment.

Machine Operation Technician

WITRON Logistik
Tolleson, AZ
01.2024 - 05.2025
  • Operated and maintained automated machinery to ensure optimal production efficiency.
  • Conducted routine inspections and troubleshooting of equipment to minimize downtime.
  • Collaborated with team members to streamline machine operation processes and improve workflow.
  • Assisted in training new technicians on machinery setup and operational procedures.

Receptionist Assistant

Glendale Chiropractic
Glendale, AZ
03.2022 - 01.2024
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Assisted with phone inquiries, providing accurate information to clients and visitors.
  • Maintained organized filing system for documents, enhancing retrieval efficiency.
  • Supported office administration by preparing meeting materials and maintaining supplies inventory.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor of Arts - Criminal Justice

Arizona State University
Tempe, AZ
05-2022

High School Diploma -

Independence High School
Glendale
05-2018

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Resolving issues
  • Technical troubleshooting
  • FLUENT IN SPANISH
  • 30 WPM
  • Multi-line phone systems

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Call Center Representative

Associated Retina Consultants
06.2025 - Current

Machine Operation Technician

WITRON Logistik
01.2024 - 05.2025

Receptionist Assistant

Glendale Chiropractic
03.2022 - 01.2024

Bachelor of Arts - Criminal Justice

Arizona State University

High School Diploma -

Independence High School
Marian Yaneli Tirado