Maria Socorro Encinas
Tucson,Az
Summary
Adept at enhancing patient experiences and streamlining care processes, leveraged strong communication and problem-solving skills at Banner University Medical Center to significantly improve patient satisfaction. Demonstrated flexibility and dependability across working multiple roles, including specialties clinics Vascular, Podiatry, G.I, Urology, Dermatology, O.B ,Orthopedic Departments ,Sports Med , strongest role on Trauma Orthopedic. Position in COVID-19 vaccination efforts, showcasing ability to learn quickly and perform under pressure. Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients.
Bilingual (English/Spanish
Overview
17
17
years of professional experience
Work History
Patient Care Assistant/Phys Practice Assistance
Banner University Medical Center
06.2021 - Current
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Gathered medical information, weight and height measurements and vital signs.
- Completed documentation of care, hospital actions and patient activities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
COVID-19 Vaccinator
Banner University Medical Center
12.2020 - 05.2021
- Used Banner software to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
- Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
- Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
Patient Care Technician/Audiology Tech
MEDNAX Inc.
12.2018 - 07.2020
- Operated diagnostic and therapeutic medical instruments.
- Established rapport with patients to gather accurate histories and facilitate positive, friendly experience.
- Documented patient medical histories and treatments.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Created and maintained computerized record management systems to record and process data and generate reports.
Child Care Provider
Madencis Child Care
05.2017 - 09.2018
- Provide child care for over 10 kids
- Manage daily living activities
- Provide proper nutrition and hygiene
- Manage financial transactions including cash and credit
- Mantained appropiate filing of personal and professional documentation
Home Health Care Provider
Patient Care Advocates
05.2015 - 09.2017
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Transported individuals to medical appointments and other errands.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Took and recorded patients' temperature, pulse and blood pressure.
Client Service Professional
H&r Block Inc
01.2014 - 05.2018
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Scheduled client appointments for services with filling taxes and other services.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Manage up to many calls and up to over 40 scheduled appointments daily to gather information to initiate the claims process
- Worked with the management team to implement the proper division of responsibilities.
- Responded to customer questions via phone, email and in-person.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Child care
Socorro's Child Care
12.2007 - 01.2015
Education
CNA - Certified Nurse Assistance
Academy of Exellence Caregiving
Tucson, AZ09.2020
Diploma - Patient Care Technitian
Brookline College - Tucson Az
Tucson, AZ2015
Skills
- Strong communication skills
- Highly Dependable
- Flexible
- Works well under pressure
- Fast learner
- Strong problem solver
- Sterilization techniques
- Multitasking ability
- Emotional Support
- Phlebotomy experience
- Certified in CPR/AED
- Patient Care Technician/Assistant
Timeline
Patient Care Assistant/Phys Practice Assistance
Banner University Medical Center
06.2021 - Current
COVID-19 Vaccinator
Banner University Medical Center
12.2020 - 05.2021
Patient Care Technician/Audiology Tech
MEDNAX Inc.
12.2018 - 07.2020
Child Care Provider
Madencis Child Care
05.2017 - 09.2018
Home Health Care Provider
Patient Care Advocates
05.2015 - 09.2017
Client Service Professional
H&r Block Inc
01.2014 - 05.2018
Child care
Socorro's Child Care
12.2007 - 01.2015
CNA - Certified Nurse Assistance
Academy of Exellence Caregiving
Diploma - Patient Care Technitian
Brookline College - Tucson Az
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