Maribel Moreno
Tucson,AZ
Summary
Adept at HIPAA compliance and fostering patient care, I significantly enhanced billing accuracy and patient satisfaction at Tenet Health and Carondelet Medical Group. My expertise in claims processing and ability to build trust through empathetic communication have been pivotal in mentoring teams and streamlining administrative processes, achieving notable efficiency improvements.
Overview
25
25
years of professional experience
Work History
LEAD BILLING SPECIALIST
Tenet Health
01.2010 - Current
- Trained and mentored junior team members on best practices for billing-related tasks.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Certified Nursing Assistant
CARONDELET MEDICAL GROUP
09.1999 - 12.2009
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Education
High School Diploma -
NOGALES HIGH SCHOOL
Nogales, AZ05-1997
Skills
- HIPAA compliance
- Patient care
- Claims processing
- Reliable team player
BILINGUAL ENGLISH/SPANISH
FLUENT IN BOTH ENGLISH/SPANISH LANGUAGE
Languages
Spanish
Native or Bilingual
Timeline
LEAD BILLING SPECIALIST
Tenet Health
01.2010 - Current
Certified Nursing Assistant
CARONDELET MEDICAL GROUP
09.1999 - 12.2009
High School Diploma -
NOGALES HIGH SCHOOL
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