Maribel Ponce
Lake Havasu
Summary
Knowledgeable management with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Enthusiastic motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Skin and Cancer Institute of Lake Havasu
Lake Havasu City, AZ
10.2024 - Current
- Coordinated patient scheduling and managed appointment logistics to optimize clinic flow.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Assisted in processing patient intake forms, ensuring accuracy and compliance with regulations.
- Managed electronic health records, maintaining confidentiality and data integrity.
Mac Manager
Dillard's
Lake Havasu City, AZ
02.2022 - 07.2024
- Led team to achieve sales goals through effective merchandising strategies.
- Implemented training programs that improved staff performance and customer service ratings.
- Streamlined inventory management processes to enhance stock accuracy and minimize loss.
- Developed promotional campaigns that increased foot traffic and brand visibility in store.
Beauty Advisor
Sephora
Lake Havasu, AZ
02.2020 - 06.2021
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Kept notes listing preferences and services provided to clients for quick reference.
- Recommended styles and treatments based on clients' needs and appearances.
Sales Associate
JCPenney
Lake Havasu City, AZ
06.2019 - 02.2020
- Operated cash register, collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
No Degree - Nursing
Mohave Community College
Kingman, AZGED -
Mohave Community College
Lakebay, WASkills
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Appointment scheduling
- Organizational skills
- Customer Service
- Critical thinking skills
Timeline
Patient Care Coordinator
Skin and Cancer Institute of Lake Havasu
10.2024 - Current
Mac Manager
Dillard's
02.2022 - 07.2024
Beauty Advisor
Sephora
02.2020 - 06.2021
Sales Associate
JCPenney
06.2019 - 02.2020
No Degree - Nursing
Mohave Community College
GED -
Mohave Community College