Maribel Rojas
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated.
Overview
14
14
years of professional experience
Work History
Associate Banker
JPMorgan Chase Bank
05.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in account management, providing personalized service to enhance customer satisfaction.
- Conducted financial assessments to recommend suitable banking products and services tailored to client needs.
- Developed and maintained strong relationships with clients, fostering loyalty and retention through effective communication.
Customer Service/ Checking and Savings Accounts
JP Morgan Chase & Company
03.2023 - 07.2023
- Call center. Customer service for checking and savings account. Answering calls for servicing most checking and savings accounts. Usually checking balances, transfers, updating addresses, closing accounts, reviewing balances.
Auto Loan Service/ Account Specialist
JP Morgan Chase & Co
07.2022 - 07.2023
- Call center for auto loans. Taking payments for auto loans, reviewing information, title, title transfers for relocation, updating new addresses.
Senior Loan Processor (HOME EQUITY)
JPMorgan Chase
10.2014 - 03.2020
- Processing Home equity line of credit applications. Collecting and processing all income documents to complete process for customers. Calling and returning calls from customers with updates every 3 days.
Loan Processor-Refinances-FHA Loans
JPMorgan Chase & Co
11.2011 - 03.2020
- Loan Processor. Regular Refinances and FHA Loans. Processing, reviewing and collecting income documents for regular refinances and FHA loans. Calling customers with updates every 3 to 5 days.
Education
Some College (No Degree) - General
Phoenix College Preparatory Academy
Phoenix, AZHigh School Diploma -
Carl Hayden High School
Phoenix, AZ05-1994
Skills
- Bilingual Spanish and English 10 customer service experience
Education and Training
other,other
Timeline
Associate Banker
JPMorgan Chase Bank
05.2025 - Current
Customer Service/ Checking and Savings Accounts
JP Morgan Chase & Company
03.2023 - 07.2023
Auto Loan Service/ Account Specialist
JP Morgan Chase & Co
07.2022 - 07.2023
Senior Loan Processor (HOME EQUITY)
JPMorgan Chase
10.2014 - 03.2020
Loan Processor-Refinances-FHA Loans
JPMorgan Chase & Co
11.2011 - 03.2020
High School Diploma -
Carl Hayden High School
Some College (No Degree) - General
Phoenix College Preparatory Academy