MARICELA VALDEZ
Yuma
Summary
Dynamic Store Manager with over 10 years of experience in management and customer service, specializing in sales and pharmacy operations. Recognized for a proven track record of driving results through effective leadership and a commitment to excellence. Strong organizational and prioritization skills are complemented by exceptional time management and problem-solving abilities. Dedicated to fostering team success and contributing to organizational growth through adaptability and a swift capacity for learning new skills.
Overview
18
18
years of professional experience
Work History
Store Manager
Walgreens
Yuma, AZ
01.2017 - Current
- As Walgreens' Store Manager, I am responsible to manage the operation of an individual store in particular markets in an efficient manner while maximizing sales, margin and profitability. I enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets. I am also to promote and drive customer service. In addition, I am responsible to perform all tasks in a safe manner consistent with corporate policies and applicable laws. Some tasks for this position include; but not limited to:
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Plan budgets and authorize payments and merchandise returns.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Assistant Manager
Walgreens
Yuma, AZ
01.2008 - 01.2017
- As Assistant Manager, I was responsible to complete the following tasks:
- Assist Store Manager in responsibility for the store
- Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
- Supervise operation of the store, including opening/closing/changing shifts, task delegation and scheduling team members
- Supervise the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping including ledger, invoices, cash reports, and time records
- Comply with all company policies and procedures
- Manage inventory level through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes
- Receive regular vendor deliveries and stocks sales floor in a timely manner
- Manage team member performance by assigning responsibilities, setting daily goals and expectations, observing performance, providing in the moment feedback and coaching
- Communicate regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members
- Monitor and approve team members' payroll
- Responsible for hiring according to the need of the business, actively recruiting to ensure open positions are filled quickly
Education
Bachelor of Science - Business Management
NAU
Yuma, AZ12.2007
Skills
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Active Learning
- Fluent in English and Spanish Language
- Administration and Management
- Service Orientation
- Coordination
- Time Management
- Complex Problem Solving
- Verbal and written communication
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Team leadership and coaching
- Goals and performance
- Recruiting and hiring
- Staff management
- Documentation and reporting
- Customer feedback analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Walgreens
01.2017 - Current
Assistant Manager
Walgreens
01.2008 - 01.2017
Bachelor of Science - Business Management
NAU