Marie Culliver
Polacca,Arizona
Summary
Dynamic and results-driven professional with extensive experience as a Milieu Coordinator at Youth Development Inc. Proven ability in crisis management and patient advocacy, enhancing program effectiveness through strategic planning and collaboration. Skilled in clinical documentation and fostering teamwork, leading to improved patient outcomes and satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Milieu Coordinator
Youth Development Inc.
Phoenix, AZ
05.2019 - 12.2025
- Coordinated daily activities and schedules for youth programs, ensuring smooth operations and engagement.
- Developed and implemented individualized plans to support youth development goals effectively.
- Facilitated communication between staff, families, and community resources to enhance program impact.
- Assisted in training new staff on program protocols and best practices for youth interaction.
- Monitored participant progress and provided feedback to optimize personal growth outcomes.
- Organized workshops and events to promote social skills and teamwork among participants.
- Evaluated program effectiveness through participant feedback, leading to continuous improvement initiatives.
- Collaborated with interdisciplinary teams to align objectives with organizational mission and values.
- Established a safe and nurturing environment for patients to promote healing and personal growth.
- Managed crisis situations effectively, implementing appropriate interventions while maintaining safety for all parties involved.
- Enhanced patient care by developing and implementing comprehensive treatment plans for individuals with mental health disorders.
- Reduced incidents of negative patient behavior by closely monitoring interactions and providing timely interventions when necessary.
- Contributed to the continuous improvement of facility operations by identifying areas of inefficiency and implementing targeted solutions that enhanced overall productivity and effectiveness.
- Maintained a high level of confidentiality regarding sensitive patient information, adhering to all relevant privacy laws and regulations.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans that addressed each patient''s unique needs, promoting recovery and wellbeing.
- Conducted regular group therapy sessions to support patients in developing healthy coping skills and strategies for managing challenging emotions.
- Increased patient engagement by designing creative therapeutic activities tailored to individual needs, interests, and goals.
- Promoted a culture of continuous learning among staff members by encouraging professional development opportunities and sharing relevant resources.
- Ensured compliance with state regulations by conducting regular audits of facility procedures, policies, and practices.
- Contributed to program development by identifying areas for improvement and suggesting innovative solutions based on industry best practices.
- Streamlined communication between team members through the implementation of an effective reporting system, promoting better decision-making and collaboration.
- Improved staff efficiency by providing ongoing training and support, resulting in higher quality patient care and increased job satisfaction.
- Evaluated staff performance regularly, offering constructive feedback and recognition for outstanding achievements in order to foster continued excellence in service provision.
- Maintained detailed documentation of patient progress, facilitating accurate assessments and adjustments to treatment plans as needed.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Removed trash and straightened counters to keep area clean and neat.
- Completed staff mid and annual evaluation.
- Facilitated individual and group session to promote positive behavior change for clients.
- Managed crisis situation with empathy and professionalism, ensuring client safety and continuity of care.
- Monitored client’s progress and tracked client services to provide crisis intervention.
- Provided crisis intervention and emotional support during critical situations.
- Conducted thorough assessments of client’s “situations, identifying issues goals and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Altcs Case Manager
Hopi Tribe
Kykotsmovi Village, AZ
2016 - 2017
- Assessed client needs and developed tailored case management plans.
- Coordinated services among various tribal departments to ensure comprehensive support.
- Monitored client progress and adjusted plans based on feedback and outcomes.
- Facilitated communication between clients, families, and service providers to enhance collaboration.
- Conducted regular follow-ups to ensure adherence to case management goals and timelines.
- Documented case notes and maintained accurate records in compliance with tribal policies.
- Led workshops for community members on available resources and support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Developed resource directory for clients, simplifying their search for essential services.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Education
Associate General Studies - General Studies
Phoenix Community College
Phoenix, AZHigh School Diploma -
Hopi High
Keams Canyon, AZ05.2002
Skills
Self-care promotion
- Clinical documentation
- Professional boundaries
- Positive reinforcement
- Ethical practice
- Multicultural sensitivity
- Mental health assessment
- Case coordination
- Therapeutic communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Certified in CPR/AED
- Relationship building
- Operational efficiency
- Training and mentoring
- Employee supervision
- Medication dispensing
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
- CPR/AED
- Conflict resolution
- Operations management
- Clinical staff management
- Goal setting
- Problem identification
- Professionalism
- Strategic planning
- Schedule management
- Employee performance evaluations
- Multidisciplinary team collaboration
- Employee work scheduling
- Staff supervision
- Time management abilities
- Continuous improvement
- Inventory management
- Written communication
- Quality assurance
- Personnel management
- Patient relations
- Process implementation
- Basic life support for health care providers (BLS)
- Performance monitoring
- Crisis management
- Staff scheduling
Professional boundaries
Positive reinforcement
Family engagement
Teamwork
Teamwork and collaboration
Case coordination
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Effective communication
Patient safety
Adaptability and flexibility
Verbal and written communication
Decision-making
Patient care assessment
Patient education
Certified in CPR/AED
Relationship building
Operational efficiency
Training and mentoring
Patient education and counseling
Employee supervision
Medication dispensing
Team building
HIPAA guidelines
Task prioritization
Self motivation
Medical terminology
CPR/AED
Interpersonal skills
Analytical thinking
Conflict resolution
Operations management
Clinical staff management
Goal setting
Problem identification
Professionalism
Staff management
Interpersonal communication
Quality control
Strategic planning
Schedule management
Patient advocacy
Employee performance evaluations
Multidisciplinary team collaboration
Employee work scheduling
Staff supervision
Time management abilities
Continuous improvement
Inventory management
Written communication
Quality assurance
Personnel management
Drug inventory management
Patient relations
Project management
Process implementation
Performance monitoring
Crisis management
Staff scheduling
Data analysis
Facility management
Performance evaluation
Risk management
Records management
Organizational goal development
Health education
Problem-solving aptitude
Administrative staff supervision
Process improvement
Multicultural sensitivity
Mental health assessment
Self-care promotion
Certification
CPR certified, TCI certified, clearance card, driver certificate, first aid certified, HIPPA certified
Timeline
Milieu Coordinator
Youth Development Inc.
05.2019 - 12.2025
Altcs Case Manager
Hopi Tribe
2016 - 2017
Associate General Studies - General Studies
Phoenix Community College
High School Diploma -
Hopi High