Overview
Work History
Education
Skills
Timeline
Generic

MARIE HELLEWELL

Queen Creek

Overview

13
13
years of professional experience

Work History

Licensed Optician

Costco Wholesale
10.2022 - Current
  • Provided exceptional customer service by assisting members with selecting and fitting eyewear, lenses, and frames tailored to their prescription needs, lifestyle, and budget
  • Conducted precise measurements of customers' eyes and frames, ensuring accurate fitting and optimal vision correction
  • Explained eyewear options, including lens coatings, tints, and insurance coverage, empowering customers to make informed decisions
  • Performed adjustments and repairs to eyeglasses, maintaining high standards of quality and customer satisfaction
  • Managed inventory, processed orders, and coordinated with suppliers to ensure timely delivery and adequate stock levels of frames, lenses, and accessories
  • Utilized Point of Sale (POS) systems for billing, tracking orders, and processing insurance claims
  • Collaborated with optometrists and optical team members to deliver a seamless and professional customer experience
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.

Piano Tuner and Technician

Self-Employed
11.2020 - Current
  • Provided expert advice to clients on piano care, maintenance, and proper storage to prolong the instrument's lifespan and maintain sound quality
  • Worked independently and scheduled appointments to provide timely, reliable service to clients at various locations
  • Collaborated with piano manufacturers, music schools, and individual clients, adapting services to meet each instrument's unique needs
  • Conducted thorough assessments of pianos to determine necessary tuning, repairs, and maintenance, ensuring high-quality sound and performance
  • Tuned pianos by adjusting string tension to achieve accurate pitch, using both tuning forks and digital tools to ensure precise results
  • Repaired and replaced damaged or worn parts, including strings, hammers, and pedals, to restore pianos to optimal condition

Private Piano/Voice Teacher

Self-Employed
07.2013 - 01.2021
  • Developed personalized lesson plans focusing on technique, theory, and performance skills, ensuring a comprehensive musical education
  • Built strong, lasting relationships with students and their families by communicating progress, setting achievable goals, and offering constructive feedback
  • Organized recitals and performances to showcase student growth, building confidence and providing valuable experience in front of audiences
  • Maintained open communication with clients, addressing concerns promptly and professionally to ensure high satisfaction and a positive experience
  • Managed scheduling, billing, and lesson planning efficiently to maintain reliable, consistent service and a reputation for dependability
  • Leveraged positive word-of-mouth and referrals to grow client base, emphasizing customer-focused service and exceptional teaching quality

Compliance Officer

Integra Student Services
06.2016 - 01.2017
  • Collaborated with cross-functional teams, including legal, operations, and customer service, to maintain compliance standards and ensure ethical business practices across departments
  • Monitored and responded to regulatory inquiries, internal investigations, and customer complaints, maintaining transparency and accountability in all reporting
  • Provided guidance to the management team on compliance-related matters, helping to shape strategic decisions that align with legal requirements and industry best practices
  • Maintained detailed compliance records and prepared reports for audits, demonstrating the company’s commitment to regulatory adherence and risk management

Receptionist

Larry H. Miller Ford
08.2014 - 01.2015
  • Greeted customers warmly upon entry, providing a positive first impression of the dealership and ensuring a welcoming environment
  • Managed a multi-line phone system, directing calls to the appropriate departments and answering inquiries about sales, service appointments, and dealership hours
  • Scheduled and coordinated appointments for the sales and service departments, optimizing daily schedules to maximize efficiency and customer satisfaction
  • Assisted customers with paperwork and documentation for vehicle purchases and financing, ensuring all forms were accurately completed and submitted
  • Maintained a clean and organized reception area, restocking brochures and promotional materials to showcase the latest vehicle models and services
  • Supported the sales team by organizing and preparing client files, vehicle details, and inventory information, contributing to a smooth sales process

Youth Mentor

Sunrise Residential Treatment Center
05.2012 - 08.2013
  • Acted as a role model for residents, demonstrating appropriate social behaviors and creating a safe, supportive environment to foster trust and openness
  • Monitored and documented residents’ progress, behavior, and incidents, providing consistent communication with therapists, case managers, and family members
  • Implemented de-escalation techniques and conflict-resolution strategies to manage crises and promote a stable environment for residents
  • Provided daily support and guidance to at-risk youth in a therapeutic residential setting, helping them build coping skills, self-esteem, and positive behaviors
  • Developed individualized care plans with the treatment team, setting realistic goals for each resident’s social, emotional, and academic growth

Education

Vocal Performance Studies

Dixie State University
St. George, UT

Skills

  • Customer Service Excellence
  • Attention to Detail
  • Communication Skills
  • Technical Proficiency

Timeline

Licensed Optician

Costco Wholesale
10.2022 - Current

Piano Tuner and Technician

Self-Employed
11.2020 - Current

Compliance Officer

Integra Student Services
06.2016 - 01.2017

Receptionist

Larry H. Miller Ford
08.2014 - 01.2015

Private Piano/Voice Teacher

Self-Employed
07.2013 - 01.2021

Youth Mentor

Sunrise Residential Treatment Center
05.2012 - 08.2013

Vocal Performance Studies

Dixie State University

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MARIE HELLEWELL