Marie Monobe

• Greet patients, manage check-in and check-out processes, and maintain smooth patient flow within the office.
• • Answer phone calls, schedule and confirm appointments, and handle all patient paperwork with accuracy.
• • Verify medical and vision insurance, build flow sheets, collect co-pays and payments, and perform daily reconciliations.
• Assist optometrists in preparing patients for exams, administering eye drops, and explaining procedures.
• • Operate diagnostic equipment including autorefractors, lensometers, and visual field testing tools.
• Provide contact lens training to patients and assist with fittings and care instructions.
• Adjust, repair, and maintain eyewear, including frame adjustments and nose pad replacements.
• Guide patients in frame selection, take measurements, and ensure proper eyewear fitting.
• Maintain patient records, process eyewear orders, and manage insurance claims.
• Assist in inventory tracking and ordering of optical supplies and equipment.
• Uphold a high standard of customer service both in person and on the phone.

• Provided friendly and efficient customer service in a high-volume retail environment.

• Assisted with merchandising, stocking, and maintaining a clean and organized sales floor.

• Operated registers, handled transactions, and processed returns and exchanges.

• Collaborated with team members to meet sales goals and maintain store standards.