Lorena Ramirez

• Supervised security operations, ensuring adherence to protocols and safety standards.
• Trained new security personnel on procedures and emergency response measures.
• Conducted regular site inspections, identifying potential risks and implementing corrective actions.
• Developed and maintained incident reports, improving communication across teams.
• Directed vendor, visitor, and employee access, ensuring compliance with building regulations.
• Monitored surveillance equipment, ensuring prompt response to suspicious activities.
• Manage access control, verifying credentials and granting authorized access for employees and vendors.
• Greeted, screened, and directed visitors and employees while adhering to established procedures
• Oversee security services for Amazon warehouse, ensuring a safe and efficient environment for employees

• Managed customer inquiries and resolved issues promptly to enhance satisfaction.
• Collaborated with sales teams to streamline account management processes.
• Analyzed customer data to identify trends and improve service delivery.
• Processed accurate recordings and billing of receivables and implemented credit policies.

• Supervised daily security operations, ensuring compliance with safety protocols and procedures.
• Developed training programs for new security personnel, enhancing team knowledge and performance.
• Implemented incident response strategies, improving efficiency in crisis management and resolution.
• Coordinated regular safety drills and audits, promoting a culture of preparedness within the organization.
• Supervised building patrols, secure escorts, and coordinated safety during maintenance operations

• Monitored premises to ensure safety and compliance with security protocols.
• Conducted routine patrols to identify and mitigate potential security risks.
• Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.

• Conducted internal and external patrols of facilities, ensuring safety in extreme weather

• Developed a record-keeping system for incident documentation and swift action responses.

• Collaborated with management to enhance security measures and improve operational effectiveness.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Safeguarded company property, intellectual assets, and employees by enforcing safety policies

• Assisted with security during special events, including private screenings and parties

• Responded to medical, fire, and security emergencies in line with company protocols.