Mariela Carrasco
Phoenix, AZ
Summary
Dynamic server with extensive experience at Matt's Big Breakfast, excelling in order accuracy and customer service. Proven ability to enhance guest satisfaction through prompt food delivery and effective communication. Skilled in POS terminal operations and sanitation compliance, consistently ensuring a clean and welcoming dining environment. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
Server
Matts big breakfast
Phoenix
02.2022 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Carly's Bistro
Phoenix
03.2021 - 12.2023
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Central High School
Phoenix, AZ05-2008
Skills
- Food delivery
- Order accuracy
- POS terminal operation
- Sanitation compliance
- Menu knowledge
- Customer service
- Cash handling
- Point of sale (POS) system operations
Languages
Spanish
Native/ Bilingual
Timeline
Server
Matts big breakfast
02.2022 - Current
Server
Carly's Bistro
03.2021 - 12.2023
High School Diploma -
Central High School
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