Marilyn Saretsky
Cave Creek
Summary
Detail-oriented professional with extensive experience in customer service and communication. Proven ability to manage patient interactions and resolve issues efficiently, ensuring satisfaction and seamless operations.
Overview
32
32
years of professional experience
Work History
Answering Phones
Phoenix Police Dept.
Phoenix
10.2020 - 03.2026
Medical Receptionist
Arizona OB/GYN
Glendale
05.1999 - 10.2012
- Scheduled appointments using electronic medical records software.
- Managed patient check-in and check-out processes efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted in patient inquiries, providing accurate information and support.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed medical records and documentation per HIPAA regulations carefully.
Cruise Consultant
Cruise Pro
Phoenix
01.1994 - 01.1999
- Guided clients in selecting cruise packages tailored to individual preferences.
- Coordinated travel itineraries for seamless customer experiences on board.
- Managed bookings and reservations using proprietary software systems effectively.
- Researched and maintained knowledge of cruise industry trends and offerings.
- Provided expert advice on travel documentation and necessary preparations.
- Addressed customer inquiries and resolved issues promptly for satisfaction assurance.
- Collaborated with team members to enhance customer service strategies and solutions.
- Developed promotional materials to showcase new cruise destinations and offerings.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Education
General Studies
Wayne State University
Detroit, MISkills
- Answering phones
- Phone etiquette
- Customer service
- Customer inquiries
- Problem resolution
- Relationship management
- Appointment scheduling
- Phone answering
- Cruise coordination
- Team collaboration
- Travel planning
- Active listening
- Adaptability
- Itinerary planning
Timeline
Answering Phones
Phoenix Police Dept.
10.2020 - 03.2026
Medical Receptionist
Arizona OB/GYN
05.1999 - 10.2012
Cruise Consultant
Cruise Pro
01.1994 - 01.1999
General Studies
Wayne State University