Marimar Cuevas-Albino
Laveen
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Detail-oriented account manager with over eleven years of experience in customer relations. Skilled in conflict resolution and critical thinking, contributing to improved customer satisfaction and efficient debt recovery outcomes.
Overview
9
9
years of professional experience
Work History
Collection-DBCO
JPM Chase
Tempe
12.2019 - Current
- Utilized ICAF, RECOVERY, CARS CUSTOMER ASSIST, and QUEST to manage customer accounts efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Negotiated payment plans with customers to facilitate debt recovery.
- Educated clients on payment options and the consequences of non-payment.
Store vehicle-Impounds
JPMorgan Chase
Phoenix
06.2017 - 12.2019
- Utilize ICAF, RECOVERY, IAA, COPERT, tow yards and the police website to obtain vehicle information.
- Contact customer/insurance to verify intent with vehicle.
- Use VITA to store tow yard information
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales and Customer Support
Convergys
Phoenix
10.2016 - 04.2017
- Provided detailed product information to enhance customer understanding.
- Inbound/outbound: Contact the customer to make sure the customer is satisfied with their service.
- Resolved customer complaints using effective communication techniques.
- Maintained knowledge of current promotions and product offerings.
Education
High School Diploma -
Precision High School
Phoenix, AZSkills
- Customer account management
- Payment negotiation
- Vehicle information retrieval
- Customer education
- Debt recovery strategies
- Customer relationship management
- Critical thinking
- Friendly, positive attitude
- Multitasking Abilities
- Effective communication
- Problem solving
- Conflict resolution
Timeline
Collection-DBCO
JPM Chase
12.2019 - Current
Store vehicle-Impounds
JPMorgan Chase
06.2017 - 12.2019
Sales and Customer Support
Convergys
10.2016 - 04.2017
High School Diploma -
Precision High School