Marina Mahome
Mesa
Summary
I began my Amazon career as a member of the Associate Safety Committee. While on the committee I was dedicated to ensuring safety practices and guidelines were implemented site-wide. I then became a Learning Ambassador and had the opportunity to train Amazon's finest delivery associates. As a Process Assistant, I was responsible for supervising associates, ensuring my site processed all volume in a safe, efficient, and timely manner while exceeding benchmark metric expectations. As a Learning Trainer I have gained comprehensive experience in developing and implementing effective training programs.
Overview
6
6
years of professional experience
Work History
Learning Trainer
Amazon
12.2025 - Current
- Track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
- Collaborate with cross-functional teams to identify skill gaps and tailor training solutions accordingly.
- Coordinate ambassador identification program and track new hire onboarding and ambassador audits
- Track learning curve and continuous improvement metrics at the site level
- Document feedback results to help the learning department identify strengths as well as area of improvement
Process Assistant
Amazon
06.2024 - 12.2025
- Mentored associates, fostering a collaborative environment that promotes continuous learning.
- Assisted operations management in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Supervised and streamlined operational workflows to enhance package processing efficiency.
- Analyzed process bottlenecks, recommending improvements for enhanced productivity.
Learning Ambassador
Amazon
10.2023 - 06.2024
- Facilitated orientation sessions and provided hands-on training to new employees.
- Assisted with on-boarding processes to ensure a smooth transition for new team members.
- Created a positive learning environment by cultivating open communication and collaboration.
- Developed classroom rules and expectations that fostered a respectful and safe learning environment.
Associate Safety Committee
Amazon
11.2021 - 10.2023
- Oversaw cleanliness and equipment readiness in work areas to support productivity and safety standards.
- Trained employees on workplace safety protocols and guidelines
- Ensured all job injuries were reported timely in accordance with established policies and procedures
- Identified potential hazards in workplace and recommended solutions
Customer Service Representative
Fiserv
07.2020 - 11.2021
- Provided exceptional customer service by handling inquiries and resolving issues.
- Built rapport with customers to understand their needs and provide personalized assistance.
- Effectively communicated with team members to address customer concerns and provide timely solutions.
Education
Associate in Applied Science - Sustainable Agriculture
Mesa Community College
Mesa, AZ05-2027
Skills
- Leadership and teamwork
- Attention to detail
- Proactive problem-solving
- Effective interpersonal communication
- Adaptability and flexibility
- Time management
- Conflict resolution
- Coaching and development
Timeline
Learning Trainer
Amazon
12.2025 - Current
Process Assistant
Amazon
06.2024 - 12.2025
Learning Ambassador
Amazon
10.2023 - 06.2024
Associate Safety Committee
Amazon
11.2021 - 10.2023
Customer Service Representative
Fiserv
07.2020 - 11.2021
Associate in Applied Science - Sustainable Agriculture
Mesa Community College