Marina Ramirez
Tucson
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Dave & Buster's
Tucson
03.2024 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
Contracting Agent
Pinnacle Performance Partners
Tucson
11.2023 - 03.2024
- Greeted customers at their door and introduced myself.
- Distributed product samples or literature detailing products or services.
- Assisted other sales representatives as needed during peak seasons or busy times.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Finalized paperwork for sales and service policies to lock in new customers.
Shift Supervisor
Panda Express
Sierra Vista
08.2021 - 11.2023
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Observed and monitored utilization of equipment.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Maintained accurate records of daily transactions and deposits.
- Fostered a team-oriented environment to increase morale and productivity.
- Completed opening and closing duties to facilitate business operations.
Shift Supervisor
Fallen Angel Sweet Sin Parlor
Tombstone
04.2020 - 08.2021
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Developed pricing schedules, costing for materials, and compliance statements.
Education
High School Diploma -
Tombstone High School
Tombstone, AZ05-2021
Skills
- Point of sale operation
- Cash handling
- Menu knowledge
- Order taking
- Training new employees
- Customer feedback
- Sanitation practices
- Customer service
- Policy enforcement
- Team supervision
- Time management
- Communication skills
- Service quality
- Key performance indicators
- Sales techniques
- Customer relationship management (CRM)
- Schedule preparation
- Strategic planning
- Team leadership
- Cross-functional teamwork
- Coaching and mentoring
Affiliations
- Volleyball player
- Licensed eyelash and nail technician
Accomplishments
- Shift leader
- Shift supervisor
- Shift manager in training
Certification
CPR/BLS Certification
ServSafe Food Handling
ServSafe Alcohol License
Timeline
Server
Dave & Buster's
03.2024 - Current
Contracting Agent
Pinnacle Performance Partners
11.2023 - 03.2024
Shift Supervisor
Panda Express
08.2021 - 11.2023
Shift Supervisor
Fallen Angel Sweet Sin Parlor
04.2020 - 08.2021
High School Diploma -
Tombstone High School
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