Marina Villa
Tucson
Summary
Dynamic Clinic Intake Specialist with Veterans Evaluation Services, skilled in data entry and compassionate communication. Enhanced client satisfaction through effective follow-ups and critical thinking, ensuring accurate documentation and compliance. Proven ability to support diverse client needs while maintaining confidentiality and fostering engagement in challenging situations.
Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management.
Overview
2
2
years of professional experience
Work History
Clinic Intake Specialist
Veterans Evaluation Services
06.2024 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Completed intake assessment forms and filed clients' charts.
Youth Development Professional
Boys and Girls Club
09.2023 - 10.2024
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
Warehouse Specialist
RDO Equipment
10.2023 - 02.2024
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
Education
High School Diploma -
Pueblo High School
Tucson, AZ05-2021
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Records maintenance
- Group and individual instruction
- Cross-cultural sensitivity
- Application assessments
- Empathic communication
- Client intake
- Multi-line phone systems
Timeline
Clinic Intake Specialist
Veterans Evaluation Services
06.2024 - Current
Warehouse Specialist
RDO Equipment
10.2023 - 02.2024
Youth Development Professional
Boys and Girls Club
09.2023 - 10.2024
High School Diploma -
Pueblo High School
Similar Profiles
Gabrielle MasonGabrielle Mason
Clinic Intake Specialist at Veterans Evaluation ServicesClinic Intake Specialist at Veterans Evaluation Services
Holly JacksonHolly Jackson
scheduler at Veterans evaluation servicesscheduler at Veterans evaluation services
William HollandWilliam Holland
Quality Analyst at Veterans Evaluation Services (VES)Quality Analyst at Veterans Evaluation Services (VES)
Jonathan DavisJonathan Davis
Counter Sales at NAPA Auto Parts - Genuine PartsCounter Sales at NAPA Auto Parts - Genuine Parts
Christopher WilliamsChristopher Williams
Courtesy Clerk at Frys Food & DrugCourtesy Clerk at Frys Food & Drug