Summary
Overview
Work History
Education
Skills
Timeline
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Mario Moore

Phoenix

Summary

Dynamic professional with call center experience at United Healthcare, excelling in customer satisfaction through active listening and complaint handling. Proven ability to enhance product quality as a Product Inspector, leveraging quality control skills and fostering collaboration. Proficient in CRM software, with a strong focus on efficient documentation and data entry.

Overview

3
3
years of professional experience

Work History

CSR

United Healthcare
03.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Product Inspector

Perfect Plastic Printing
08.2022 - 03.2023
  • Inspected inbound products at receiving for quality issues.
  • Provided valuable feedback to manufacturing teams, aiding in the development of improved production methods for better product outcomes.
  • Developed strong working relationships with colleagues across various departments, fostering teamwork and collaboration throughout the organization.
  • Collaborated with production team to implement continuous improvement initiatives, resulting in higher overall product quality.
  • Reordered raw materials and finished parts to maintain accurate inventory.
  • Maintained accurate records of inspected products, ensuring traceability and accountability for quality control purposes.
  • Assisted with training new inspectors on company policies and best practices, contributing to a well-informed workforce.

Machine Operator

Ike and Mike Bakery
06.2022 - 03.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Education

None -

Washington High School
Phoenix

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Computer proficiency
  • Documentation
  • Data entry
  • Product knowledge
  • Quality control

Timeline

CSR

United Healthcare
03.2024 - Current

Product Inspector

Perfect Plastic Printing
08.2022 - 03.2023

Machine Operator

Ike and Mike Bakery
06.2022 - 03.2023

None -

Washington High School

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Mario Moore