Mario Torres
Phoenix
Overview
6
6
years of professional experience
1
1
Certification
Work History
Visitor Services Coordinator
ASUAM
06.2024 - Current
- Responsible for leading, training and supervising visitor services team of student workers.
- Schedule staff for daily shifts and special events.
- Managing daily front of house and retail operations.
- Coordinate onsite event logistics, staffing and vendor communications.
- Manage Visitor Services Department budget.
Gift Analyst
LACMA
04.2022 - 04.2024
- Assist development and membership departments with gift recording and data management in Tessitura.
- Review and process daily gifts and memberships via batch entry.
- Data cleanup in Tessitura.
Visitor Services Associate
LACMA
10.2019 - 04.2022
- Responsible for providing information about current exhibitions and events happening at the museum.
- Working front of the house in the ticket office, galleries and troubleshooting and selling memberships.
- Answering main phone lines and visitor emails as well as troubleshooting memberships and constituents in tessitura.
- Worked special events: Opening receptions, Art+Film Gala, and education programming.
Tour Guide
ArtmuseLA
10.2019 - 03.2020
- A community of art historians, artists and educators who offer small groups private art tours in museums, galleries, artist studios and private collections throughout the Los Angeles area.
Visitor Services Associate
SFMOMA
03.2019 - 09.2019
- Responsible for providing information about current exhibitions and events happening at the museum
- Working front of the house in ticket office, galleries and troubleshooting memberships.
Education
Master of Arts - Art History
Arizona State University
Tempe, AZ05-2025
Museum Studies Certificate - Museum Studies
East Los Angeles College
Los Angeles, CA05-2022
Bachelor of Arts - Art History
California State University
San Bernardino, CA05-2018
Skills
- Excellent verbal and written communication skills
- Excellent customer service
- Team Leadership
- Bilingual: Spanish: read, write, speak
- Scheduling and planning
- Tour guiding experience
- Data management
- Customer service
- Tutoring experience
- Training experience
- Proficient researcher
- Microsoft Office
- Photoshop
- Tessitura
Internships And Conferences
- Curatorial Assistant Internship, 2021, 18th Street Art Center, Santa Monica, CA
- Metaphysical Seeing, Thinking, Expressing, 2018, CSUSB Undergraduate Art History Conference
- 47th Annual Student Show, 2017, Robert and Frances Fullerton Museum of Art (RAFFMA), San Bernardino, CA
Certification
Museum Studies Certificate
Languages
Spanish
Native or Bilingual
Timeline
Visitor Services Coordinator
ASUAM
06.2024 - Current
Gift Analyst
LACMA
04.2022 - 04.2024
Visitor Services Associate
LACMA
10.2019 - 04.2022
Tour Guide
ArtmuseLA
10.2019 - 03.2020
Visitor Services Associate
SFMOMA
03.2019 - 09.2019
Museum Studies Certificate
Master of Arts - Art History
Arizona State University
Museum Studies Certificate - Museum Studies
East Los Angeles College
Bachelor of Arts - Art History
California State University
Similar Profiles
Jason MeyersJason Meyers
Sr. Lead/Strategic Customer Success Manager at UberallSr. Lead/Strategic Customer Success Manager at Uberall
Lilly PrescottLilly Prescott
Senior Sales Specialist at The Reynolds and Reynolds CompanySenior Sales Specialist at The Reynolds and Reynolds Company
Patrice ManningPatrice Manning
Customer Service Specialist at HomeSafe AllianceCustomer Service Specialist at HomeSafe Alliance
Nicky GutierrezNicky Gutierrez
Delivery Driver at Ferguson Enterprises, Inc.Delivery Driver at Ferguson Enterprises, Inc.
Monika Reed NorthcottMonika Reed Northcott
Visitor Services Coordinator at Alamance County Visitors BureauVisitor Services Coordinator at Alamance County Visitors Bureau