Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mario Valle

Phoenix

Summary

Dynamic customer service professional with a proven track record at Freeway Insurance, excelling in complaint resolution and building rapport. Adept at strategic sales and account updating, I consistently enhance customer satisfaction and drive service improvements, leveraging a calm demeanor to effectively address challenges and foster positive relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Servioce Representative

Freeway Insurance
02.2025 - 06.2025
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.

Geico Fielld Representative

GEICO
09.2024 - 12.2024
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service Representative

Fred Loya Insurance
01.2024 - 06.2024


  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
09-2001

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Call triaging
  • Decision-making
  • Microsoft PowerPoint
  • Building rapport
  • Documentation
  • Office equipment proficiency
  • Strategic sales
  • Customer relationship management (CRM)
  • Calm demeanor

Certification


  • Licensed Property and casualty Lines

Languages

Spanish
Native or Bilingual

Timeline

Customer Servioce Representative

Freeway Insurance
02.2025 - 06.2025

Geico Fielld Representative

GEICO
09.2024 - 12.2024

Customer Service Representative

Fred Loya Insurance
01.2024 - 06.2024

High School Diploma -

Maricopa Community Colleges, South Mountain Community College
Mario Valle