Mario Jiannino
Phoenix
Summary
Operations Supervisor | Manager offering over 9 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
12
12
years of professional experience
Work History
Operations Supervisor for Department of Defense
Cigna
02.2024 - Current
- Regularly evaluated team performance against established goals, identifying all types of performers spending time in focuses areas for each person.
- Enhanced team productivity by providing consistent coaching, feedback, and performance evaluations.
- Collaborated with the eMOS team to develop innovative solutions for complex operational challenges.
- Developed and maintained strong relationships with my team through proactive communication and timely issue resolution.
- Challenged position inconsistencies in order to better encourage and promote mental health within my team.
- Conducted regular quality audits, ensuring adherence to company policies, procedures, and industry best practices.
- Review and hold agents accountable for their adherence, attendance and performance based metrics identified by Express Scripts.
- Spearheaded initiatives aimed at reducing operating costs without compromising service standards or customer satisfaction.
Operations Manager
ParaCore
02.2017 - 12.2023
- Recruiting, selecting, training, assigning, scheduling, coaching, and discipline employees.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
- Contribute operations information and recommendations to strategic plans and reviews.
- Prepare and complete action plans; implement production, productivity and quality.
- Resolve problems; complete audits; identify trends.
- Develop, implement, enforce and evaluate policies and procedures;
- Analyze process workflow, employee and space requirements and equipment layout; implement changes.
- Accomplish operations and organization mission by completing related results as needed.
- Manage relationships with key operations vendors and contractors.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Managed and allocated staff and material resources to meet production goals.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
Store Support Manager
Nordstrom
06.2013 - 10.2016
- Specializing in - Recruit, hire, train, develop and motivate the team – their success was my success.
- Drive store volume through support and education of Service Experience Initiatives.
- Supported my team as they educated and assisted store employees on tools, processes and systems that enhanced the customers’ shopping experience as well as increased sales.
- Created solid business plans that enabled my team to work together to meet service and sales goals.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interpreted management directives to define and document administrative staff processes.
- Tracked and documented metrics, and evaluated trends.
- Monitored employee and customer interactions to assess quality of service.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Education
Bachelor of Arts - English Composition
Arizona State University
Tempe, AZ05.2014
Skills
- Budgeting and forecasting
- Management information systems
- Performance monitoring
- Project development and life cycle
- Staff supervision
- Work flow planning
- Employee development
- Contract Review and Recommendations
- Team Training
- Team Leadership
- Production
- Project planning and development
Timeline
Operations Supervisor for Department of Defense
Cigna
02.2024 - Current
Operations Manager
ParaCore
02.2017 - 12.2023
Store Support Manager
Nordstrom
06.2013 - 10.2016
Bachelor of Arts - English Composition
Arizona State University
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