Marisa Garcia Garcia
Tucson,AZ
Summary
Dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housing Specialist
Catholic Community Services:
09.2024 - Current
- Developed deep understanding of community resources for securing housing for program participants.
- Established relationships in the community with shelters, recovery homes, housing service providers, and landlords.
- Cultivated relationships with landlords by identifying new ones, explaining the program, and being responsive to their needs to ensure continued collaboration.
- Provided cross-training on housing options to a multidisciplinary team.
- Protected the privacy and rights of the individuals served throughout the housing process.
Community Liaison/Recruiter
Preferred Care At Home
02.2024 - 08.2024
- Strengthened community partnerships by organizing and attending collaborative events.
- Enhanced public relations for organization through effective communication with diverse groups and stakeholders.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Participated in networking events within relevant industries as ambassador of our organization''s mission statement.
- Provided detailed reports regarding ongoing engagement activities allowing adjustments based on feedback from internal stakeholders.
- Conducted comprehensive reference checks to ensure credibility of potential hires before extending offers.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Scheduler/Intake Specialist
Amedisys Home Health
12.2022 - 01.2024
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Customer Relations Specialist
Big Brother Big Sister
06.2020 - 11.2022
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Worked with clients to address and respond to client and partnership management issues.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
- Conducted fingerprint clearance cards/ background checks for potential volunteers.
- Completed inquiry calls for potential clients, enrolling into the program.
Program Manager
United Cerebral Palsy
03.2018 - 05.2020
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Maintained Off/On site visits to client homes.
- Scheduled Certified caregivers/ direct workers to assigned caseloads.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Senior Care Coordinator/ Sales Representative
Atria Senior Living
12.2013 - 02.2018
- Contributed to the development of departmental policies and procedures, establishing best practices in senior care coordination.
- Maintained detailed records of patient progress, facilitating accurate reporting and efficient information sharing within the team.
- Advocated for clients'' rights within the healthcare system, ensuring they received appropriate levels of attention from relevant professionals during their journey through different stages of disease progression.
- Mentored junior care coordinators, promoting professional growth among team members.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Built relationships with customers and community to promote long term business growth.
Skills
- Medical facility knowledge
- Community resource knowledge
- Schedule Management
- Strategic sales knowledge
- Affordable Housing Knowledge
- Case management
- Referrals and networking
- Social services
- Customer service
- Client needs assessments
- Hospitality and accommodation
- Meeting sales goals
Certification
- Certified Caregiver
- Certified Med Tech
Timeline
Housing Specialist
Catholic Community Services:
09.2024 - Current
Community Liaison/Recruiter
Preferred Care At Home
02.2024 - 08.2024
Scheduler/Intake Specialist
Amedisys Home Health
12.2022 - 01.2024
Customer Relations Specialist
Big Brother Big Sister
06.2020 - 11.2022
Program Manager
United Cerebral Palsy
03.2018 - 05.2020
Senior Care Coordinator/ Sales Representative
Atria Senior Living
12.2013 - 02.2018
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