Marisa Palma

Behavioral Health Technician in Assessment and Referral, I confirm patient information, collect insurance information, obtain copies of Identification and insurance cards, assist patients with completion of paperwork.

Receive patient property and go through it with patient remove contraband and separate clothing accepted on units for patient during their stay. Properly chart and store all patient property.

Collected patient demographics, insurance information and identification. Verified insurance and Collected co-pays, scheduled follow up appts according to Doctor notes and specifications, charted in EMR system.

I taught patients how to properly use home sleep study equipment, explained steps until completion and when to return.

Assisted patients with completion of online paperwork, collected insurance information and went over benefits and co-pays with patients, worked on Brightree program. I assisted patients with choosing their continuous glucose monitor and enrolling in program. Scheduled weekly follow-up calls until patient received their continuous glucose monitors by FedEx.

Assisted patients with completion registration paperwork, collected insurance information, verified insurance and collected co-pays accordingly. I assisted MDs and MAs by gathering information on why they were being seen and their symptoms, assisted with patient vitals and rooming patients. I worked on Epic EMR system as well as Centrix.

Taught preschool 3-4 yr olds program informed parents of children progress in weekly reports and report cards. I assisted and prepared students for pre-k program. Assisted with after-school program with school age children kindergarten-8th grade.

• Provided direct patient care, assisting with daily living activities and ensuring comfort.
• Monitored vital signs and documented changes in patient conditions for timely interventions.
• Collaborated with healthcare team to develop personalized care plans based on individual needs.
• Maintained cleanliness and safety of patient environments, adhering to infection control protocols.