MARISA REYES
Avondale
Summary
Dynamic Outreach Specialist with a proven track record at Gateway Community College, leveraging exceptional communication and attention to detail to enhance student engagement. Skilled in identifying needs and delivering tailored solutions, fostering high levels of satisfaction. Adaptable and reliable, consistently prioritizing tasks to achieve impactful outreach results
Overview
1
1
year of professional experience
Work History
Outreach Specialist
Gateway Community College
03.2025 - Current
- Providing excellent service and attention to students/future students through phone conversation
- Identifying the students needs promptly and efficiently using SIS.
- Use of Hubspot to reach students for personalized outreach engagements improving conversion rates
- Answering phone calls and/or chats through ASSIST
- Giving accurate information about enrollment processes and assisting them through the Gateway Community college website via phone call/chat.
- Assist and serve students in person during on-campus events such as "Gecko Gear Up" New Student Orientations and "How To Apply" Application Sessions
Sales Associate
Old Navy
09.2024 - 01.2025
- Kept work area clean, organized and free of clutter at all times
- Engaged with guests to understand and anticipate customer service needs
- Followed checklist to complete retail store opening and closing activities
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Education
Associate of Science - Health Sciences
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Exceptional communication
- Outreach processes
- Attention to detail
- Time management
- Reliability
- Adaptability
- Task prioritization
Timeline
Outreach Specialist
Gateway Community College
03.2025 - Current
Sales Associate
Old Navy
09.2024 - 01.2025
Associate of Science - Health Sciences
Maricopa Community Colleges, Gateway Community College
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