Valeria Lopez
Buckeye
Summary
Customer service expert with 15 years of experience. Demonstrated ability to effectively communicate with parents, students and staff. Excellent communication skills. Basic computer skills. Current AZ Driver's License. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Food Service Cashier
Mayo Clinic Hospital Phx-1
Phoenix
08.2022 - 05.2025
- Followed established cash handling procedures when collecting payment from customers.
- Utilized point-of-sale systems for taking orders from customers.
- Greeted customers upon arrival in the dining area.
- Set up, restocked and cleaned dining areas.
- Counted out opening and closing registers at start and end of shift accurately.
- Maintained a clean work area at all times.
- Stocked shelves with food items when necessary.
- Maintained work area and kept cash drawer organized.
- Ensured that all customers received their correct orders before leaving the premises.
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Followed established health and safety guidelines while handling food items.
- Checked expiration dates on products prior to ringing up purchases.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
Food Court Cashier and Clerk
Costco
Phoenix
04.2015 - 01.2017
- Processed phone call orders, stocking, cleaning and cashiering.
- Processed payments for orders using a cash register, credit cards, and debit cards.
- Served food and beverages at take-out counters to provide fast service to valuing guests.
- Maintained safe food handling practices to prevent germ spread.
- Served customers during slow and busy hours effectively by prioritizing and communicating.
- Greeted customers and provided information about the food court menu items.
- Followed all safety guidelines while working around hot equipment such as deep fryers or ovens.
- Organized stockroom shelves with incoming inventory.
- Restocked supplies such as straws, lids, sugar packets, creamer containers in food court dining area when needed.
- Provided excellent customer service by answering questions about menu items or special promotions being offered that day.
Cashier/Receptionist
Chompies
Phoenix
02.2005 - 10.2009
- Excelled at providing excellent and courteous service which exceeded standards in a work environment of high quality standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Recognized as a customer service enthusiast; excelled at providing excellent and caring service which resulted in repeat business.
- Maintained high sanitation, health, and safety standards in all work areas.
- Communicated clearly with guests; ensured food orders and service were of high quality.
- Received and processed payments from customers at Point of Sale terminal.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School G.E.D -
Nogales High School
Nogales, AZ01.2000
Skills
- Strategic visioning
- Public safety oversight
- Team development
- Ability to build and maintain strong relationships with clients and colleagues
- Proven success as a team member
- Strong interpersonal skills
- Driven
- Hard working
- Committed to deadlines
- Results focused
- Strong understanding of customer's needs
- Extensive writing and verbal skills
- Well organized
- Internet and computer proficient
- Client relationship management
- Problem-solving
- Flexibility and adaptability
- Bilingual communication
- Customer support
- Verbal and written communication
- Fluent bilingualism
- Team collaboration
- Caller assistance
- Payment processing
- Multitasking and organization
References
- Yesenia Hernandez, 602-465-4132
- Maribel Catalan, 602-486-7330
- Marisol Angulo, 602-810-9192
- Jesus Salazar, 602-772-2566
Timeline
Food Service Cashier
Mayo Clinic Hospital Phx-1
08.2022 - 05.2025
Food Court Cashier and Clerk
Costco
04.2015 - 01.2017
Cashier/Receptionist
Chompies
02.2005 - 10.2009
High School G.E.D -
Nogales High School