Carmela Balderrama
Somerton
Summary
Professional in financial services sector with extensive experience in managing and collecting overdue accounts. Recognized for achieving high recovery rates and maintaining positive relationships with clients. Known for collaborative teamwork and results-driven approach, adapting effectively to changing priorities and contributing to collective goals. Skills include negotiation, conflict resolution, and data management.
Overview
17
17
years of professional experience
Work History
Collector
AEA Federal Credit Union
- Managing and recovering outstanding debts from members
- Negotiating loans
- Maintain accurate records
- Proficiency in using collections software
- Collect payments on past due loans
- Small claims
- Represent in courts small claims
- Assisted answering phone calls
Teller
AEA Federal Credit Union
05.2007 - 08.2020
- Handled money daily accuracy and perfect attendance, courses meeting trainings friendliness and good rapport with customers/members fraud detecting fake bills, fraudulent checks ids. Forged checks recognize the signs of money laundering. Professional appearance loss prevention
Teller
Bank of America
Yuma, AZ
07.2005 - 03.2007
- Handled money daily
- Cross sold bank products and services
- Interacted with customers daily
Shift Leader
Burger King
Yuma, AZ
06.2003 - 06.2005
- Record Keeping/Accounting
- Maintain health department standards
- Customer service
- Cashier, stocker
Education
High School Diploma -
Cibola High School
Yuma, AZ12.2004
Skills
- Bilingual English/Spanish (translate, read, and write)
- Excellent customer service, ability to work well under pressure
- Responsible and reliable, excellent employee relations
- Multitasking Abilities
- Attention to detail
Timeline
Teller
AEA Federal Credit Union
05.2007 - 08.2020
Teller
Bank of America
07.2005 - 03.2007
Shift Leader
Burger King
06.2003 - 06.2005
Collector
AEA Federal Credit Union
High School Diploma -
Cibola High School