Marisol Serrano
Chandler
Summary
Customer-focused professional with 5+ years of experience in customer service, operations, and team leadership across retail, food service, and logistics. Skilled in active listening, conflict resolution, and building positive customer relationships. Adept at balancing empathy with problem-solving to deliver effective solutions in fast-paced environments. Seeking to bring strong communication and service skills to your team as a Customer Support Specialist.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Chandler
06.2025 - Current
- Deliver personalized service to 75–100 customers per shift, creating positive experiences and resolving issues with empathy.
- Handle high-volume cash, credit, and mobile transactions accurately.
- Maintain in-depth product knowledge to answer customer questions and make recommendations.
- Collaborate with team members to ensure smooth operations and uphold high satisfaction scores.
- Adapt quickly to shifting priorities while maintaining attention to detail.
Personal Shopper / Dispenser
Walmart
Tempe
08.2024 - 06.2025
- Accurately prepared and dispensed 100+ daily online grocery orders with a 95% fulfillment rate.
- Provided customer support during pickup, verifying orders and resolving issues promptly.
- Maintained organized staging areas and collaborated with teammates to meet daily performance goals.
Assistant General Manager
Pizza Hut
Chandler
11.2020 - 08.2024
- Led and supported a team of ~15 employees, ensuring smooth store operations and strong customer satisfaction.
- Acted as an escalation point for complex customer issues, using empathy and problem-solving to resolve conflicts.
- Recruited, trained, and coached staff to deliver excellent service.
- Monitored key performance indicators, balancing customer experience with profitability.
- Implemented improvements based on customer feedback to drive satisfaction and loyalty.
Dispatch Associate
Amazon
Tempe
07.2019 - 11.2020
- Coordinated 200+ daily delivery routes, supporting drivers and resolving logistics issues.
- Served as the main point of contact for drivers, troubleshooting and resolving problems in real-time.
- Partnered with managers and service providers to maintain delivery flow and meet deadlines.
Education
High School Diploma -
Marcos De Niza High School
Tempe05-2018
Skills
- Customer service and support
- Leadership skills
- Clear communication
- Attention to detail
- Active listening and empathy
- Conflict resolution
- Problem solving
- Multitasking and time management
- Adaptability in fast-paced environments
- Team collaboration
- POS and cash handling
- Microsoft Office proficiency
Timeline
Barista
Starbucks
06.2025 - Current
Personal Shopper / Dispenser
Walmart
08.2024 - 06.2025
Assistant General Manager
Pizza Hut
11.2020 - 08.2024
Dispatch Associate
Amazon
07.2019 - 11.2020
High School Diploma -
Marcos De Niza High School
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