Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marissa Castillo

Tempe

Summary

Warm, professional, and detail-oriented customer service expert with 5 years of fine dining experience in fast-paced, high-end restaurants. Known for elevating guest experiences through exceptional communication, natural upselling, and dynamic table service. Brings a positive attitude, polished appearance, and a passion for hospitality.

Overview

5
5
years of professional experience

Work History

Hostess

Arcadia Farms
10.2024 - Current
  • Served as the first point of contact for guests at a high-volume fine dining restaurant
  • Maintained a professional, polished appearance and created a positive first impression to match the upscale ambiance.
  • Collaborated closely with servers, bartenders, and management to accommodate special seating requests and dining preferences.
  • Recognized by management for consistently setting the tone for exceptional service and contributing to a seamless front-of-house operation.

Hostess

Culinary Dropout
10.2023 - 05.2024
  • Greeted and seated up to 250 guests per shift in a busy gastropub concept known for its energetic, lively atmosphere
  • Coordinated table assignments and pacing with floor staff to ensure smooth service flow and minimize wait times.
  • Memorized regular guests' preferences and recognized return diners to build loyalty and connection.
  • Assisted in managing VIP reservations and private dining bookings, maintaining clear communication with management and service teams.
  • Handled high-pressure situations with professionalism, poise, and a consistently warm demeanor.

Lead Server

Le Streghe
05.2021 - 08.2023
  • Delivered high-end dining experiences to 200+ guests per shift in a polished fast-paced contemporary Italian concept restaurant
  • Mastered knowledge of seasonal and core menus, enhancing guest experiences with curated wine and cocktail recommendations.
  • Upsold premium menu items, contributing to a 15% increase in average guest check totals.
  • Recognized by leadership for warmth, professionalism, and ability to turn first-time guests into regulars.

Server

Argentino DOC
05.2020 - 07.2021
  • Provided elegant, attentive service in a contemporary Italian concept restaurant.
  • Managed multiple tables during busy nights while maintaining detail-oriented service.
  • Maintained professional appearance and welcoming presence at all times.
  • Executed wine pairings and confidently led guests through coursed tasting menus.

Education

Bachelor of Science - Neuroscience

Arizona State University
Tempe, AZ
05-2026

Skills

  • Fine Dining & Upscale Table Service
  • Guest Relations & Upselling Techniques
  • High-Volume, High-Energy Environments
  • Team Collaboration & Support
  • Strong Verbal Communication
  • Professional Appearance & Demeanor
  • Menu Knowledge (Italian, Steakhouse, Mediterranean)
  • Adaptable to Flexible & Holiday Schedules
  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Languages

Italian
Native or Bilingual

Timeline

Hostess

Arcadia Farms
10.2024 - Current

Hostess

Culinary Dropout
10.2023 - 05.2024

Lead Server

Le Streghe
05.2021 - 08.2023

Server

Argentino DOC
05.2020 - 07.2021

Bachelor of Science - Neuroscience

Arizona State University

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Marissa Castillo