Marissa Contreras
Scottsdale,AZ
Summary
Reliable professional that takes pride in providing excellent customer service and creating memorable experiences to the guest. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Bartender/ Serv
Marriott
03.2022 - Current
- Bartend and serve at the Phoenician spa, canyon suits and Kalio kabobbery.
- Working in a fast pace, high volume setting with sales reaching up to 4000
- Deliver 5 star service by following Forbes Standard and monthly training on customer service and guest satisfaction
Bartender
Arcis Golf
10.2023 - 08.2024
- Efficiently opened or closed thebar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Salon Manager
Sun Drops Nail Salon
12.2019 - 03.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
Bartender/Server
Rula Bula
06.2017 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Dental Assistant
Citrus Valley Dental
05.2015 - 01.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Ph.D. -
Arizona School of Massage Therapy
2013
Skills
- High-Volume Dining
- Train Employees
- Suggestive Selling
- Quality Control
- Hospitality Service Expertise
- Cocktail Knowledge
Timeline
Bartender
Arcis Golf
10.2023 - 08.2024
Bartender/ Serv
Marriott
03.2022 - Current
Salon Manager
Sun Drops Nail Salon
12.2019 - 03.2022
Bartender/Server
Rula Bula
06.2017 - 03.2020
Dental Assistant
Citrus Valley Dental
05.2015 - 01.2019
Ph.D. -
Arizona School of Massage Therapy
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