Marissa Contreras

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

• Managed bar setup and breakdown processes to maintain operational efficiency.
• Provided bartending and cocktail services in a dynamic, high-volume setting.
• Recommended menu items, ensuring timely order placement and prompt tab closures.
• Established loyal clientele by delivering exceptional service and personable interactions.
• Participated in ongoing Forbes training to elevate customer service standards.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Ensured compliance with safety and sanitation standards throughout salon environment.
• Scheduled appointments for guests and organized nail technician shifts.
• Addressed and resolved guest complaints to maintain satisfaction levels.
• Managed cash handling during opening and closing of salon operations.

Engaged in multiple whisky and scotch training sessions to improve knowledge.

Delivered exceptional service while crafting high-quality cocktails, elevating customer satisfaction.

Streamlined bar inventory management to ensure optimal stock levels for customer demand.

Implemented upselling strategies for menu items, increasing revenue per sale effectively.