Marissa Garcia

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.

Hostess Responsibilities

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Checked in with servers to confirm preparedness before seating customers.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Server Responsibilities

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
• Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Increased efficiency by organizing menus and updating daily specials boards before each shift.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.