Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marissa Graman

Chandler

Summary

Skilled Lead Bartender with broad experience in mixing, garnishing and serving drinks according to recipes or personal judgement. Strong skills in managing bar operations, maintaining supplies and inventory, and upholding strict health standards. Proven ability to improve customer satisfaction by providing personalized service. Have consistently made positive impact on business through staff training and menu development.

Overview

9
9
years of professional experience

Work History

Lead Bartender/Bar Manager

Backyards
07.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Bartender

Copper Blues
Phoenix
06.2024 - 06.2025
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.

Bartender

Trident III
07.2018 - 07.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server

Texas Roadhouse
01.2016 - 07.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Nursing

Grand Canyon University
Phoenix, AZ
05-2026

Bachelor of Science - Public Health

University of Arizona
Tucson, AZ
05.2020

Skills

  • Guest needs anticipation
  • Alcohol inventory management
  • Guest satisfaction enhancement
  • Bar supply ordering
  • Beverage knowledge
  • Food and beverage oversight
  • Custom drink creation
  • Customer service excellence
  • Cash register operation
  • Health assessment expertise
  • Health education delivery
  • Patient care coordination
  • Medical terminology proficiency
  • Team collaboration skills
  • Vital signs monitoring
  • First aid and CPR certification
  • Medication administration skills
  • Patient feeding assistance
  • Mobility support
  • Medical chart management
  • Privacy and confidentiality adherence
  • Activities of daily living (ADL) support
  • Catheter care expertise
  • Medical documentation accuracy
  • IV insertion and removal

References

References available upon request.

Timeline

Bartender

Copper Blues
06.2024 - 06.2025

Lead Bartender/Bar Manager

Backyards
07.2020 - Current

Bartender

Trident III
07.2018 - 07.2020

Server

Texas Roadhouse
01.2016 - 07.2018

Nursing

Grand Canyon University

Bachelor of Science - Public Health

University of Arizona

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Marissa Graman