Marissa Henry
Laveen
Summary
Dynamic and results-driven professional with extensive experience in customer service and money handling at Desert Diamond Casinos. Proven ability to enhance guest experiences through exceptional service and quick decision-making. Recognized for mentoring new team members and ensuring compliance with gaming regulations, fostering a fair and engaging environment.
Overview
12
12
years of professional experience
Work History
Dual Rate Table Games Dealer
Desert Diamond Casinos
02.2020 - Current
- Dealt various table games including blackjack, poker, and roulette with accuracy and efficiency.
- Managed multiple game tables simultaneously while maintaining a high level of customer service.
- Ensured compliance with gaming regulations and internal policies to promote fair play.
- Mentored new dealers on game rules, procedures, and customer interaction techniques.
Cage Cashier
Gila River Gaming Enterprises Inc.
10.2018 - 11.2019
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Managed currency exchanges, maintaining high levels of customer service during peak hours.
- Assisting other casino employees by entering correct tip.
- Resolved customer inquiries and issues promptly, enhancing overall guest experience at the casino.
Customer Service Representative
Freedom Financial Network
12.2017 - 10.2018
- Entered data into the computer, such as client information to ensure account changes have been updated in a timely matter.
- Made outbound calls to clients to ensure settlement authorizations.
- Worked closely with customers in a fast-paced environment.
Reimbursement Specialist
Remx
11.2016 - 04.2017
- Assisted customers, Pharmacists, health care providers with enrollment of patients.
- Contacted insurance companies to verify specific benefit coverage.
- Maintained contact with the referring physicians office regarding status of authorization and any additional documentation or information needed.
Players Club Representative
Gila River Gaming Enterprises Inc.
09.2014 - 07.2016
- Managed customer accounts, ensuring accurate record-keeping and timely updates.
- Assisted members with inquiries, improving overall customer satisfaction and engagement.
- Coordinated promotional events, enhancing member participation and awareness of club offerings.
Office Assistant
Alpha Direct Compounding Pharmacy
02.2014 - 07.2014
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for appointments, optimizing patient access and service delivery.
- Facilitated inventory management by tracking supplies and placing timely orders for pharmacy needs.
Cashier
Chevron
11.2013 - 02.2014
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Managed inventory levels, restocked merchandise, and organized displays to optimize sales.
- Implemented checkout processes, reducing wait times and improving customer experience.
Education
High School Diploma -
Skyline Prep High School
Tempe, AZSkills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
Timeline
Dual Rate Table Games Dealer
Desert Diamond Casinos
02.2020 - Current
Cage Cashier
Gila River Gaming Enterprises Inc.
10.2018 - 11.2019
Customer Service Representative
Freedom Financial Network
12.2017 - 10.2018
Reimbursement Specialist
Remx
11.2016 - 04.2017
Players Club Representative
Gila River Gaming Enterprises Inc.
09.2014 - 07.2016
Office Assistant
Alpha Direct Compounding Pharmacy
02.2014 - 07.2014
Cashier
Chevron
11.2013 - 02.2014
High School Diploma -
Skyline Prep High School