MARISSA LA ROCHE
Peoria
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Booktok Influencer
Tik Tok
04.2024 - Current
- Produced relevant product content to reach target audience
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Maintained social media accounts by keeping content engaging, fresh, and entertaining.
- Grew audience trust through honest book reviews and genuine recommendations based on personal experience.
- Built relationships with fellow influencers to create a supportive community focused on collaboration rather than competition.
Customer Support Specialist
Young Surgical
04.2023 - Current
- Oversaw ordering and service of multiple corporate accounts while managing a high volume of inbound calls
- Mastered account setup to streamline ordering process which in turn maximized profits by allowing the placement of over 600 orders a month
- Exhibited great attention to detail by spotting duplicate orders preventing unnecessary product waste
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Awarded Peak Performer award in 2025 for the previous year's performance
Associate
Thriftbooks
08.2022 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recognized as 'Newbie of the Month' for first month of outstanding performance
Front Desk Associate
Firestone Complete Auto Care
03.2022 - 08.2022
- Maintained the schedule of appointments by sustaining a steady workflow in reception and helping the mechanics with smaller tasks as needed
- Coordinated with other stores for stock management allowing the mechanics to get their tasks done in a timely manner
- Acquired the knowledge to do smaller tasks such as oil changes to grant the mechanics more time to focus on larger projects
Supervisor
As You Wish Pottery
02.2021 - 03.2022
- Established a fun and welcoming environment by supplying continuous support to the customers' art while ensuring staff remained on task
- Counseled prospective customers on upcoming events and deals resulting in an increase in participation within offered classes
- Ensured all pottery was loaded into the kiln in a timely manner to retain the promised 3-day turnaround, increasing customer retention
- Avoided unnecessary time spent on closing through continual upkeep, decreasing idle time substantially
- Recognized as 'Employee of the Month' for outstanding performance in November of 2021
Lead Server
TGIF
08.2019 - 03.2020
- Coordinated the flow of customers to keep staff workload balanced while maintaining lines of communication with the other diners
- Encouraged teamwork by assisting all colleagues during rush periods, preventing possible mistakes that would negatively impact the business
- Guaranteed customer satisfaction by being accessible, friendly, and attentive with all manner of guests
Education
Bachelor's Degree - Film & Television
University of Arizona
Tucson, AZ05.2019
Skills
- Customer service
- Project Management
- Speed and Efficiency
- Communication
- Conflict Resolution
- Influencer marketing
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Time management
- Friendly, positive attitude
Timeline
Booktok Influencer
Tik Tok
04.2024 - Current
Customer Support Specialist
Young Surgical
04.2023 - Current
Associate
Thriftbooks
08.2022 - 03.2023
Front Desk Associate
Firestone Complete Auto Care
03.2022 - 08.2022
Supervisor
As You Wish Pottery
02.2021 - 03.2022
Lead Server
TGIF
08.2019 - 03.2020
Bachelor's Degree - Film & Television
University of Arizona
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