Night Auditor
London Bridge Resort
- Managed nightly financial transactions and reconciled discrepancies in ledgers.
- Provided exceptional customer service during overnight shifts, addressing guest inquiries promptly.
- Monitored hotel security and ensured safety protocols were followed throughout the night.
- Generated accurate daily financial reports for management review.
- Implemented efficient check-in/check-out processes to enhance guest experience during peak hours.
- Conducted thorough audits of room inventory to ensure accuracy and compliance with standards.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.