Melissa Spiller
Buckeye
Summary
Spearheaded customer service and operations initiatives, leveraging 24+ years of experience, including 13+ years in leadership roles across retail service coordination and customer relations.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Express Home Services
Phoenix, AZ
07.2025 - Current
- Coordinate scheduling, dispatching, material ordering, and completion of installation and repair projects.
- Serve as the primary point of contact between contractors and customers to ensure smooth project execution.
- Track job progress, resolve scheduling conflicts, and support timely project closeouts.
- Maintain accurate documentation and communication across teams.
Customer Service Coordinator
Interior Logic Group
Phoenix, AZ
09.2022 - 06.2025
- Served as primary liaison between builders, field teams, and internal departments, achieving a 95% issue resolution rate.
- Built and maintained strong relationships with home builders, supporting long term partnerships and repeat business.
- Coordinated daily service schedules and job assignments to maximize efficiency and minimize delays.
- Ordered, tracked, and reconciled materials and parts, maintaining 98% inventory accuracy.
- Identified process gaps and collaborated with cross functional teams to improve service response times.
Customer Relations Specialist
MDS Communications
Mesa, AZ
01.2013 - 09.2022
- Managed high volume inbound and outbound calls for national nonprofit fundraising campaigns.
- Secured recurring donations through consultative, trust based communication.
- Maintained accurate donor records and resolved account discrepancies promptly.
- Consistently met or exceeded performance, compliance, and customer satisfaction benchmarks.
- Supported reporting and tracking to ensure accurate donation processing.
Bakery Manager
Albertsons
Phoenix, AZ
03.2004 - 01.2013
- Led daily bakery operations, including scheduling, supervision, and performance management of staff.
- Recruited, trained, and onboarded new hires, reducing training time by 20% through standardized processes.
- Managed inventory levels, pricing compliance, and shrink control to support profitability.
- Conducted financial reconciliation, ordering, and sales tracking.
- Ensured compliance with food safety, quality, and company standards.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.1998
Skills
- Technical Tools: Microsoft Word, Microsoft Excel, SAP, RFMS, Supply Pro, NetSuite
- Core Competencies: Customer Service Excellence, Team Leadership, Inventory Management, Scheduling & Coordination, Conflict Resolution, Process Improvement, Client Relations
Timeline
Service Coordinator
Express Home Services
07.2025 - Current
Customer Service Coordinator
Interior Logic Group
09.2022 - 06.2025
Customer Relations Specialist
MDS Communications
01.2013 - 09.2022
Bakery Manager
Albertsons
03.2004 - 01.2013
High School Diploma -
Trevor Browne High School