Tyler Swift
Cave Creek
Summary
Dynamic and dedicated professional with extensive experience at McDonald's Restaurant, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for efficiently managing high-volume transactions while maintaining a clean and organized environment, fostering a welcoming atmosphere for all patrons.
Overview
2
2
years of professional experience
Work History
Front Counter Cashier, Drive Through, Back Booth
McDonald's Restaurant
11.2023 - Current
- Processed customer transactions accurately and efficiently at front counter.
- Managed cash register operations, ensuring balanced tills at shift end.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of front counter area for optimal flow.
- Collaborated with team members to optimize workflow during peak hours.
- Handled refunds and exchanges in compliance with store policies.
- Trained new staff on cash handling procedures and customer service standards.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Collaborated with team members to ensure seamless front counter operations during peak hours.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Supported other departments as needed, demonstrating flexibility and adaptability in various roles within the organization.
- Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
- Trained new hires on front counter procedures, fostering consistent performance across all team members.
- Resolved customer complaints professionally, leading to higher overall customer retention rates.
- Balanced cash drawers accurately at shift end, contributing to financial accountability for the store location.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Approached every question or concern with calm and level-headed approach.
- Learned duties for various positions and provided backup at key times.
Education
GED -
Primavera
05-2026
Skills
- Excellent customer service
- Strong work ethic
- Patience and empathy
- Efficient task prioritization
- Cash handling expertise
- Quick learner
- Handling complaints
- Cash register operation
- Opening and closing tasks
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Front Counter Cashier, Drive Through, Back Booth
McDonald's Restaurant
11.2023 - Current
GED -
Primavera
Active Food Handler's Card
Obtained October 2023