Marithza Noguez
Phoenix
Summary
Outgoing, patient, dependable, and highly promotable independent individual with experience customer services, management, money handling, caregiving in behavior health such as eating disorders. Skilled in working with people on all levels and proven as a problem solver, networking and staying organized in a high pressure and fast paced environment. Knowledgeable in use of Microsoft Word, OneNote, Outlook, Excel and PowerPoint.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Express Claims Associate
State Farm Insurance
03.2023 - Current
- Investigating, evaluating, negotiating and settling claims Applying knowledge of policies and insurance regulations when determining coverage, liability, and damages
- Contacting customers by phone, email or electronic media to move the claim to its furthest point
- Conducted thorough investigations to validate claim details and determine appropriate coverage.
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customer through personalized, caring, and simple interactions
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Contributed ideas that led to streamlined processes for more efficient operations within the Express Claims team.
- Liaised between policyholders and third-party providers for efficient coordination of services during the claims process.
- Provided exceptional support during periods of high-volume workloads without compromising quality standards or deadlines.
- Implemented cost-saving measures while maintaining high quality service to clients.
- Enhanced customer satisfaction by promptly addressing and resolving claim issues.
- Reduced turnaround time on claim resolutions by optimizing workflows within the department.
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and reviewing documents.
Client Communication Specialist/Record analyst
Rock Connections/Amrock
01.2020 - 12.2022
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
- Use internal proprietary software and technology
- Participate in regular training on products and clients of the company
- Filter leads on behalf of company clients
- Research and evaluate errors in previously recorded documents, including deeds, mortgages, affidavits, etc
- Audit all recordable documents to make sure all information is accurate and ready to be filed with the county
- Prepare and submit recordable documents to the appropriate jurisdiction via direct mail, e-filing or paper recording partner
- Verify appropriate recording and tax fees that are needed for redecoration
- Submit corrected documents for recording to designated counties if an error occurred during the recording process
- Handle a high-volume email box with client requests and borrower corrections
- Provided administrative support to senior team members.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Coordinated successful events that fostered community connections and enhanced brand visibility.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Trained employees on effective communication techniques, improving overall team performance and collaboration.
Group Home Manager/ Lead Behavior Health Technician
Community Connections LLC
01.2016 - 12.2019
- Provided direct clinical care and medication management to group home residents challenged by eating disorders and mental illness
- Assisted residents through education with daily life/social skills, individual and group counseling, hygiene, and nutrition
- Lead and managed group home staff of 7 behavioral coaches including creating staff schedules, appointment schedules, doctors’ appointments and organizing outings as well as creating time sheets, training new staff, and clinical development for behavioral interventions
- Collaborated directly with treating psychiatrist, dietitian, and case managers on individual service plans for each resident
- Conducted monthly individual service plan reviews for resident development and rehabilitation
- Coordinated staff meetings, write-ups, and terminations
- On-call for one week out of the month
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Offered learning opportunities to help residents develop important life skills.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
Office Manager/Caregiver
Tearmyina LLC
01.2014 - 12.2016
- Performed office duties including preparing, copying, and sending documents via email, and printing office paperwork
- Maintaining the upkeep of client and employee files
- Answer phones and relay correct information to the correct persons
- Meet the requirements of the State auditors at every audit meeting
- Fulfill needs of the group home and the clients
- Transport clients to their programs and doctor appointments
- Collaborated directly with treating case managers on individual service plans for each resident
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
Diploma - Microcomputer Business Systems
The College of Office Technology
Chicago, Illinois09.2008
High school Diploma -
Cornerstone Catholic School
Chicago, Illinois01.2005
Skills
- Customer service
- Management
- Caregiving
- Multitasking Abilities
- Problem solving
- Organizing and prioritizing work
- Organizational skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Claims processing
- Microsoft office
- Insurance claims review
- Claims investigation
- Decision-making
- Conflict resolution
- Problem-solving
Statement Of Skills
- Outgoing
- Patient
- Dependable
- Highly promotable independent individual
- Experience in customer services, management, money handling, caregiving in behavior health such as eating disorders
- Skilled in working with people on all levels
- Proven problem solver
- Networking
- Staying organized in a high pressure and fast paced environment
- Knowledgeable in use of Microsoft Word, Access, Outlook, Excel and PowerPoint
Timeline
Express Claims Associate
State Farm Insurance
03.2023 - Current
Client Communication Specialist/Record analyst
Rock Connections/Amrock
01.2020 - 12.2022
Group Home Manager/ Lead Behavior Health Technician
Community Connections LLC
01.2016 - 12.2019
Office Manager/Caregiver
Tearmyina LLC
01.2014 - 12.2016
High school Diploma -
Cornerstone Catholic School
Diploma - Microcomputer Business Systems
The College of Office Technology
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