Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Chanez

Rio Rico

Summary

30 years of experience providing customer support. Total commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills— listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Overview

35
35
years of professional experience

Work History

Customer Service, Gm/HBC Manager, Inventory Control / Shipping and receiving

Safeway
03.1994 - 12.2024
  • Efficiently resolved customer inquiries, complaints, billing questions, and service requests.
  • Calmed irate callers to restore trust and satisfaction.
  • Identified resources for effective problem resolution and designed optimal solutions.
  • Managed high-volume workload in a deadline-driven environment while achieving performance benchmarks.
  • Recognized as lead resource for addressing challenging situations.
  • Contributed to attainment of highest customer service ratings within company.
  • Received commendations for initiative, enthusiasm, tenacity, persuasiveness, and reliability in evaluations.

Work from home customer service and sales Rep.

Alorica
05.2017 - 08.2017
  • Taking incoming calls for payments, taking orders for different company's and taking payments.
  • Quality control monitoring 100%

Work from home customer service and sales Rep.

Uhaul
04.2016 - 10.2016
  • Taking incoming calls for reservations, customer inquiries, taking payments.
  • Quality control monitoring kept at 95 % to 100 %

Perfume Sales Rep

Gemini Costmetics
09.2009 - 06.2011


  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Perfume Sales Rep

Dillards
05.2009 - 09.2009
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through , networking, and relationship building.
  • Increased sales revenue

Office Manager

U E T A of AZ
10.1989 - 03.1994
  • Managed incoming calls, addressing inquiries and resolving issues efficiently.
  • Maintained accurate financial records by regularly reconciling accounts payable and receivable transactions.
  • Promoted to Perfume Coordinator, enhancing store sales and motivating employees.
  • Trained new employees on customer service best practices and issue resolution.
  • Typed memos to document communications and maintain organized records.
  • Facilitated improved sales strategies by collaborating with store teams.
  • Ensured balanced budgets through diligent financial oversight and record-keeping.

Education

High School - Various courses

Nogales High School
Nogales, AZ
05.1987

Skills

  • Customer Service: Expert, Currently used/23 years
  • Complaint Handling/Dispute Resolution: Expert, Currently used/23 years
  • Data Entry/Records Management: Expert, Currently used/20 years
  • Multiline Phone Use: Expert, Currently used/23 years
  • MS Word, Excel and Access: Intermediate, Currently used/18 years

Languages

Spanish
Advanced (C1)

Timeline

Work from home customer service and sales Rep.

Alorica
05.2017 - 08.2017

Work from home customer service and sales Rep.

Uhaul
04.2016 - 10.2016

Perfume Sales Rep

Gemini Costmetics
09.2009 - 06.2011

Perfume Sales Rep

Dillards
05.2009 - 09.2009

Customer Service, Gm/HBC Manager, Inventory Control / Shipping and receiving

Safeway
03.1994 - 12.2024

Office Manager

U E T A of AZ
10.1989 - 03.1994

High School - Various courses

Nogales High School

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Maritza Chanez