Maritza Miranda
Phoenix
Summary
Dynamic Assistant Manager ALC4 with proven expertise in staff supervision and strategic planning. Successfully enhanced customer satisfaction through effective conflict resolution and team building. Developed innovative inventory tracking systems, ensuring operational efficiency and compliance. Committed to fostering a collaborative environment while driving performance improvements and mentoring new employees.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
3
3
years of professional experience
Work History
Assistant Manager
ALC4
Phoenix
08.2022 - 02.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Dobson High School
Mesa, AZ05-2020
Skills
- Staff supervision
- Employee training
- Conflict resolution
- Scheduling shifts
- Team building
- Strategic planning
- Teamwork
- Effective communication
- Professional and courteous
- Orientation and training
- Staff management
- Active listening
- Customer relationship management
- Multitasking capacity
- Hiring and training
- Emergency response
- Customer relations
- Teamwork and collaboration
- Problem resolution
- Relationship building
- Attention to detail
- Scheduling and coordinating
- Employee scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
ALC4
08.2022 - 02.2025
High School Diploma -
Dobson High School