Marivic Mercado
Yuma
Summary
Professional with experience in case management, prepared to deliver impactful results. Strong focus on team collaboration and adaptability to changing needs. Skilled in client assessment, documentation, discharge planning and resource coordination. Known for reliability, problem-solving, and effective communication.
Overview
7
7
years of professional experience
Work History
Case Management Assistant
Onvida Health
Yuma, AZ
01.2023 - Current
- Assisted case managers, RN and Social Worker, in coordinating patient care plans and services.
- Assisted training new staff on organizational policies, enhancing team understanding of operational protocols.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
- Attended regularly scheduled case management and staff meetings.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
- Organized patient follow-up appointments, ensuring continuity of care and adherence to treatment plans. Along with arranging transportation back to the community.
- Assisted case managers in coordinating patient care plans and services.
- Communicated effectively with healthcare providers to facilitate timely service delivery.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Performed a variety of administrative duties including scanning, faxing, copying and document management. Along with answering telephone calls and routing appropriately.
- Served as a Point of Contact at Yuma Rehab Hospital.
- Assisted with the Surgery Schedule.
Front Desk Receptionist
Child Development Center (CDC), MCCS
Yuma, AZ
11.2023 - 12.2023
- Managed front desk operations, ensuring smooth daily functioning and excellent customer service.
- Greeted visitors and clients, providing information and directing inquiries to appropriate staff members.
- Processed incoming calls and emails, addressing concerns promptly and professionally.
- Maintained accurate records of visitor logs and appointment schedules to enhance operational efficiency.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming environment for visitors and employees.
- Collected fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Administrative Clerk
Pacific Area Counsel Office (PACO)
Okinawa, Japan
01.2020 - 06.2022
- Processed incoming correspondence and maintained organized filing systems for efficient document retrieval requested by Attorneys.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated office supply inventory, facilitating timely reordering to maintain stock levels.
- Proofread and edited professional documents to fix errors.
- Staff Section Records Manager for Command Records Operational Support Site (CROSS).
- Intake,log, and route internal staff communication and packages and disseminate to the appropriate attorney for action.
- Track packages and follow up on package reviews to assist in attaining the office goals of processing reviews and responses within 10 days for follow up.
- Establish and maintain a shared office calendar for PACO personnel.
- Arrange reservations for meeting spaces and coordinating telephone conferences.
- Assist the Counsel with preparing and submitting slides required for staff briefs in accordance with deadlines.
- Oversee overseas tour extension (OTE) request and oversea tour curtailment packages.
Education
Bachelor of Arts - Healthcare Administration
UAGC- The University of Arizona Global Campus
Chandler, AZ11.2018
Skills
- Discharge planning
- Case documentation
- Organizational skills
- Multitasking
- Time management
- Effective Communication
- Problem-solving
- Organizational management
- Patient advocacy
- Team collaboration
- Adaptability and flexibility
- Reliability
- Active listening
Timeline
Front Desk Receptionist
Child Development Center (CDC), MCCS
11.2023 - 12.2023
Case Management Assistant
Onvida Health
01.2023 - Current
Administrative Clerk
Pacific Area Counsel Office (PACO)
01.2020 - 06.2022
Bachelor of Arts - Healthcare Administration
UAGC- The University of Arizona Global Campus