Mariya-marie Oliver
Maricopa
Summary
Dedicated Customer Service Representative with expertise in delivering exceptional customer experiences through effective communication and problem-solving skills. Proficient in general accounting and finance transactions, with a keen ability to identify customer needs and provide personalized solutions. Excellent time management skills, coupled with extensive knowledge of the customer service industry. Demonstrates a strong work ethic, with a commitment to achieving ultimate customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Childcare Assistant
Hakeem Sample
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Taught children to organize toys, wash hands, and share by leading by example.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Retail Sales Associate
Firestone Auto
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Multi-tasking, answered phones, collected customer vehicle information, and expedited a swift check-in process.
Sales Associate
Pacsun
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Event Coordinator
American Legion
01.2018 - 04.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Coordinated travel and accommodations for event attendees.
- Developed creative themes for events and created related activities to engage attendees.
- Trained and supervised event staff to complete tasks on time.
- Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Assist with event setup. Face painting and event management.
Education
Diploma - General
Bartlett Highschool
Anchorage, AK05.2024
Skills
- Problem-solving
- Friendly
- Cheerful and energetic
- Active listener
- Patience and empathy
- Reliable and punctual
- Strong computer skills
- Attention to detail
- Multitasking and organization
- Excellent communication skills
- Dependable
Accomplishments
Freshman Starting Varsity Point Guard
State Championship
Defensive Player of the Year Award
Sophomore Starting Varsity Point Guard
First All Team Award
Timeline
Retail Sales Associate
Firestone Auto
06.2024 - Current
Sales Associate
Pacsun
09.2023 - 04.2024
Event Coordinator
American Legion
01.2018 - 04.2024
Childcare Assistant
Hakeem Sample
Diploma - General
Bartlett Highschool
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