Marjorie Perez Martinez
Glendale
Summary
Professional in customer service, tenant relations, and property management with a strong background in lease administration. Always pursuing career advancement for development and career growth. Recognized for exceptional communication and problem-solving skills. Proficient in reporting on property performance and problem solving in a timely manner. Possesses a comprehensive understanding of housing laws and resident management that creates excellent relationships among property ownership and residents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Manager
CAM Properties
10.2024 - Current
- Processed security deposit refunds.
- Assisted in preparation of financial reports, providing accurate insights into property performance to ensure property reporting to senior management and owners.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Managed tenant relationships to enhance satisfaction and retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Assisted in lease administration, including renewals and terminations, maintaining accurate records.
- Trained new hires on company policies, procedures, software applications -leading them towards successful job performance.
House Manager
Private Family Home
01.2024 - 09.2024
- Responsible and Honest
- Coordinated daily operations, ensuring smooth household management and effective communication among family members.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
Restaurant Supervisor
Salvadoreno Restaurant
02.2023 - 08.2024
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Supervised daily restaurant operations to ensure efficiency and high-quality service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Participated in team meetings to discuss strategies for improvement.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Manager
Cherry Cafe
12.2020 - 08.2022
- Performed opening and closing duties such as counting money, and completing daily income reports.
- Oversaw daily operations to ensure customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved customer complaints professionally in accordance with company policy.
- Developed positive relationships with customers through friendly interactions.
Education
No Degree - Psychology
University Of California, Merced
Merced, CAHigh School Diploma -
Boyle Heights High School
Los Angeles, California12-2021
Skills
- Customer Service
- Bilingual
- Resident relations
- Property management
- Leasing reports
- Fair housing laws
- Leasing and sales
- Legal notice preparation
- Financial reporting
- Monthly fee and payment collection
- Deposits management
- Microsoft office
Accomplishments
- Assisted in overseeing multiple residential family properties totaling over 240 individual units.
Certification
- The Phoenix Crime Free Multi-Housing Program - 1 Year
- FDIC Affordable Housing Disposition Program - 1 Year
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Leasing Manager
CAM Properties
10.2024 - Current
House Manager
Private Family Home
01.2024 - 09.2024
Restaurant Supervisor
Salvadoreno Restaurant
02.2023 - 08.2024
Manager
Cherry Cafe
12.2020 - 08.2022
No Degree - Psychology
University Of California, Merced
High School Diploma -
Boyle Heights High School