Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Marjorie Perez Martinez

Glendale

Summary

Professional in customer service, tenant relations, and property management with a strong background in lease administration. Always pursuing career advancement for development and career growth. Recognized for exceptional communication and problem-solving skills. Proficient in reporting on property performance and problem solving in a timely manner. Possesses a comprehensive understanding of housing laws and resident management that creates excellent relationships among property ownership and residents.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Manager

CAM Properties
10.2024 - Current
  • Processed security deposit refunds.
  • Assisted in preparation of financial reports, providing accurate insights into property performance to ensure property reporting to senior management and owners.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Managed tenant relationships to enhance satisfaction and retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Assisted in lease administration, including renewals and terminations, maintaining accurate records.
  • Trained new hires on company policies, procedures, software applications -leading them towards successful job performance.

House Manager

Private Family Home
01.2024 - 09.2024
  • Responsible and Honest
  • Coordinated daily operations, ensuring smooth household management and effective communication among family members.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.

Restaurant Supervisor

Salvadoreno Restaurant
02.2023 - 08.2024
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Supervised daily restaurant operations to ensure efficiency and high-quality service.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Participated in team meetings to discuss strategies for improvement.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Manager

Cherry Cafe
12.2020 - 08.2022
  • Performed opening and closing duties such as counting money, and completing daily income reports.
  • Oversaw daily operations to ensure customer satisfaction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved customer complaints professionally in accordance with company policy.
  • Developed positive relationships with customers through friendly interactions.

Education

No Degree - Psychology

University Of California, Merced
Merced, CA

High School Diploma -

Boyle Heights High School
Los Angeles, California
12-2021

Skills

  • Customer Service
  • Bilingual
  • Resident relations
  • Property management
  • Leasing reports
  • Fair housing laws
  • Leasing and sales
  • Legal notice preparation
  • Financial reporting
  • Monthly fee and payment collection
  • Deposits management
  • Microsoft office

Accomplishments

  • Assisted in overseeing multiple residential family properties totaling over 240 individual units.

Certification

  • The Phoenix Crime Free Multi-Housing Program - 1 Year
  • FDIC Affordable Housing Disposition Program - 1 Year

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Leasing Manager

CAM Properties
10.2024 - Current

House Manager

Private Family Home
01.2024 - 09.2024

Restaurant Supervisor

Salvadoreno Restaurant
02.2023 - 08.2024

Manager

Cherry Cafe
12.2020 - 08.2022

No Degree - Psychology

University Of California, Merced

High School Diploma -

Boyle Heights High School

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Marjorie Perez Martinez