Mark Abdou
Mesa
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server Trainer/Closer
Texas Roadhouse
03.2019 - Current
- I have been both a trainer and a closing server so I have learned how to lead by example.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Supervisor
JCPenney
12.2014 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Business
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Multitasking Abilities
- Problem-solving
- Team leadership
- Positive and professional
- Positive guest interactions
Timeline
Server Trainer/Closer
Texas Roadhouse
03.2019 - Current
Supervisor
JCPenney
12.2014 - 02.2019
Business
Maricopa Community Colleges, Mesa Community College
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