Mark Asquith
Mesa
Summary
Dynamic, logical person with a proven track record, enhancing customer experience and service processes. Skilled in personnel assessment and data analysis, leveraging Microsoft Office and ERP systems to drive improvements. Recognized for cultivating vendor relationships and training teams, resulting in increased customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Operations Specialist/Business Administration
Jacuzzi
08.2024 - 11.2025
- Developed a new service process and customer experience.
- Trained and provided technical support to customer care representatives..
- Work with customers to resolve issues and process payments.
- Provided coaching to address inefficiencies and improve customer satisfaction.
- Ordered materials and supplies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved quality and identified areas for improvement.
- Cultivated positive relationships with vendors and vetted new vendors.
- Trained new service coordinators for success.
- Evaluated new software improvements and assisted with beta testing in a sandbox.
Service Advisor
California/Columbia Hydronics
05.2023 - 08.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interacted with customers in a professional manner.
- Schedule technicians in multiple states to create effective and efficient routes to address customer concerns.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintain office supplies and warehouse stock.
- Used fork lift to unload deliveries.
- Trouble shoot and maintain communication equipment and computers in local office.
Service/Warranty Coordinator
Imagine Backyard Living
01.2022 - 05.2023
- Addressed customers concerns and answered questions regarding their products.
- Processed payments.
- Worked with management and sales team to meet companies objectives.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Worked with service technicians with ongoing coaching and professional development opportunities.
- Diffused tense situations and customer concerns.
- Ordered stock and maintained inventory control.
- Became a certified technician to better assist service technicians.
- Submitted warranty claims.
- Implemented service new processes to improve services.
Scheduler
Quality Home Maintenance
09.2017 - 11.2021
- Worked with supervisors and team members to understand company needs and assisted with training other team members.
- Assisted customer care with daily service needs to maintain and exceed customer expectations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Used various software packages and maintain database standards.
- Train new schedulers and dispatchers as needed.
- Trained and supervised employees on office policies and procedures.
Independent Contractor
Discount Cab
05.2013 - 11.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided safe, reliable transportation to customers.
- Was certified in CPR.
Data Analyst/Modification Coordinator
Data Dimensions Contracted to Honeywell (worked on Site)
11.2001 - 05.2013
- Used Excel, Crystal Reports, Business Objects and SAP to to analyze data and generate useful, informative reports.
- Utilized data visualization tools to effectively communicate business insights.
- Created new process using Lean and Six Sigma to streamline and eliminate waste.
- Worked with team to create service bulletins and component maintenance manuals for various aircraft using engineering schematic drawing.
- Maintained quality database to track modifications done on aircraft and any identified issues.
- Provided on hand IT support within the team.
Education
High School Diploma -
Stockbridge High School
Stockbridge, MISkills
- Content management expertise
- Experience in leadership
- Quantitative skills
- Personnel assessment
- Microsoft Office
- Sales/Finance Force
- Infor LN
- ERP
Timeline
Operations Specialist/Business Administration
Jacuzzi
08.2024 - 11.2025
Service Advisor
California/Columbia Hydronics
05.2023 - 08.2024
Service/Warranty Coordinator
Imagine Backyard Living
01.2022 - 05.2023
Scheduler
Quality Home Maintenance
09.2017 - 11.2021
Independent Contractor
Discount Cab
05.2013 - 11.2017
Data Analyst/Modification Coordinator
Data Dimensions Contracted to Honeywell (worked on Site)
11.2001 - 05.2013
High School Diploma -
Stockbridge High School