Mark Blume

• Oversaw daily operations, ensuring optimal workflow and adherence to company standards.
• Trained and mentored staff on best practices for customer service and product knowledge.
• Implemented process improvements that enhanced efficiency in shop maintenance and repairs.
• Coordinated scheduling for team members, optimizing resource allocation during peak hours.
• Performed full SXS builds from stock to full custom
• Install lift and lowering kits on truck, cars

• Diagnosed and repaired UTV electrical and mechanical issues, enhancing vehicle performance and reliability.
• Conducted routine maintenance checks to ensure optimal functionality of UTVs, reducing downtime.
• Collaborated with team members to streamline repair processes, improving workflow efficiency.
• Mentored junior technicians, providing training on diagnostic tools and best practices in vehicle maintenance.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when inventory drops to a specified level.

• Assign employees to specific duties.

• Enforce safety, health, and security rules.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

• Establish and implement policies, goals, objectives, and procedures for their department

• Managed parts inventory using advanced tracking systems to ensure accuracy and availability.
• Provided expertise in identifying, sourcing, and procuring automotive parts for diverse customer needs.
• Collaborated with service technicians to streamline parts requests, improving workflow efficiency.
• Trained new staff on inventory management processes and customer service protocols.

Worked the front parts counter, stocked shelfs, cashiered customers orders. Worked in the service department building new bikes, performed service work, wrote new service repair orders